For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays. Many other businesses also experience the holidays as peak service time, so employees planning […]
If the road to hell is paved by good intentions, then the queue must be infinitely long! Can you think of any realistic scenario in which a queue is infinitely long? Because I can’t. In your contact center, do people ever just hang up? Of course they do!
Thanksgiving is the time of year to reflect on how fortunate we are to be living in the United States and to be surrounded by family, friends, and good fortune. For many, Thanksgiving is a day of rest that comes before really getting into Christmas shopping. For others, Thanksgiving is that much needed break from […]
Pipkins’ workforce management solutions customers have come to rely on excellent server architecture for the hosted environment. Pipkins CIO Joel Gilbert explains why our architecture was uniquely developed to optimize performance for our clients. “Our cloud customers are extremely cost-conscious, but not at the expense of performance,” Gilbert said. “We had to design a high-performance […]
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working flexible schedules report higher levels of satisfaction and productivity, which is something all companies attempt to maximize – you keep the best employees around longer […]
At Pipkins, we understand that every business has unique needs that drive their decision when choosing a workforce management software platform. And while watching a video or reading about the platform can perk your curiosity, it can never truly display the full functionality of a WFM software suite in the context of any given business. […]
Effectively managing paid time off (PTO) at your company can be a complex endeavor, particularly when you must abide by federal and state mandates, as well as the needs of your organization. When it comes to how PTO is categorized, some companies prefer sick time and vacation time in separate time-off buckets while others prefer […]
It is highly likely that if you are a small enough company you can manage your workforce through Post-It notes, emails, or spreadsheets. However, once you enter the range of 40 or more employees, it becomes more complicated to manage.
One of my all-time favorite musicals is Vincente Minnelli’s “Meet Me in St. Louis,” starring Judy Garland. I never viewed it as a child as it only came to my attention after moving to the St. Louis area 15 years ago. The part that caught my eye was not the beautiful music or the talented […]
I am a big fan of Agatha Christy. One of my favorite stories involves a Halloween murder. As I read the book, I was struck by a game they call “Snapdragon.” I had a difficult time imagining how the parlor game worked. As often happens when one reads material written almost a century ago, what […]