Pipkins is not an HRIS program, but we can still help human resources. Pipkins is a workforce management (WFM) software service that specializes in labor utilization and scheduling – absence management is a key element. Through our SaaS service, Pipkins can offer secure management of time and attendance, task tracking, budget and forecasting, and absence […]
Emergency Telework Takeaway Week Two: Scheduling
Emergency Telework Takeaway Week Two: Scheduling The near total shut down of businesses, schools and daycares, has many business owners accepting that quarantined households with many people living there are going to be disruptive and less productive. It does not have to be. Pipkins is continuing to provide the means to handle your telework assignments. […]
Part 1: When To Get WFM Solutions: Understanding Automation
“At what point does investing in a WFM system begin to have an impact on my contact center costs and efficiency?” This is a pervasive question asked by many small and mid-size companies first exploring advanced staffing solutions. Yes, many contact centers with sizable staff pools still use fixed or manual scheduling tactics. So why, […]
Pipkins Has Your Work From Home Options
PIPKINS HAS YOUR WORK FROM HOME OPTIONS With the United States and much of the world battling the spread of COVID-19, the demand for businesses to prepare for a long-term remote management options has rapidly spiked. For up to date information, please refer to the CDC. Although many of our customers operate through traditional offices, […]
Brush Up On Your Policies
Brush Up On Your Policies The coronavirus has created quite a controversary over how to continue with routine situations in the event there is a prolonged emergency quarantine or outbreak. The New York Times reports that Switzerland has banned gatherings of 1000 or more people. Factories have shut down in China and Governor Gavin Newsom […]
Wash Your Hands and Stay Home! Also Dont Panic.
Don’t Panic, But Wash Your Hands, and Stay Home! Right now, it seems all the world is abuzz over the novel coronavirus, or COVID-19 as it is now being referred to. Between its highly contagious nature and ever higher publicized death toll (currently resting at 3%), everyone is […]
A Rose of a Workforce Scheduling Software
In Romeo and Juliet, William Shakespeare wrote that “A rose by any other name would smell as sweet.” No one disputes such wisdom – but how do you know you picked a rose and not stickweed before purchasing a Workforce scheduling software? 1) Search the Internet and identify as many workforce management companies that produce […]
The More You Know: The Three Types of Workforce Management Solutions
The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s specific needs.
The Benefits of Pipkins’ Server Architecture For The Hosted World
Pipkins’ workforce management solutions customers have come to rely on excellent server architecture for the hosted environment. Pipkins CIO Joel Gilbert explains why our architecture was uniquely developed to optimize performance for our clients. “Our cloud customers are extremely cost-conscious, but not at the expense of performance,” Gilbert said. “We had to design a high-performance […]
Offering Employees a F-L-E-X-I-B-L-E Work Environment
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working flexible schedules report higher levels of satisfaction and productivity, which is something all companies attempt to maximize – you keep the best employees around longer […]
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