Know Your WFM System Tools — Knights Direct Saves Time and Improves Results By Using Full Power of Pipkins’ Vantage Point Knights Direct, producer of the Home Decorators Collection and Soft Surroundings catalogs, has used the Pipkins Vantage Point workforce management (WFM) system for seven years, but recently managers began taking advantage of features they had […]
WFM System Customer Success Story: Knights Direct
Benefits of Improving Call Volume Forecasting Accuracy
Improved Call Volume Forecasting Can Lessen Scheduling Problems for Your Contact Center How useful a workforce management (WFM) software-created schedule is will greatly depend upon the accuracy of the call volume forecasting predictions it makes for your contact center. If incorrect assumptions are made about the anticipated call volume, the software will fail to […]
WFM Tech: Mission Critical Call Center Software
Now More Than Ever, Workforce Management Technology Has Become Mission Critical Call Center Software With call centers growing more technically complex and agents becoming more highly specialized, staff scheduling is increasing in importance. Too few agents on duty and you frustrate customers due to excessive wait times — a risky proposition when your competitors […]
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