Have you ever looked at your workforce management (WFM) tool and said, “I wish it could do…..”, knowing that by the time you get the enhancement request to your vendor they […]
Policies & Advanced Directives Solve Enterprise WFM Suite Challenges
WFM System Customer Success Story: Knights Direct
Know Your WFM System Tools — Knights Direct Saves Time and Improves Results By Using Full Power of Pipkins’ Vantage Point Knights Direct, producer of the Home Decorators Collection and Soft […]
Benefits of Improving Call Volume Forecasting Accuracy
Improved Call Volume Forecasting Can Lessen Scheduling Problems for Your Contact Center How useful a workforce management (WFM) software-created schedule is will greatly depend upon the accuracy of the […]
WFM Tech: Mission Critical Call Center Software
Now More Than Ever, Workforce Management Technology Has Become Mission Critical Call Center Software With call centers growing more technically complex and agents becoming more highly specialized, staff scheduling […]
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