Real-time, ticker-style data for contact center agents and supervisors.
The customer journey is one of the most critical things on any executive's mind today. Providing an exceptional customer experience depends on so many factors. Help your frontline representatives take control and shape the customer journey all along the way.
Empower your teams and their supervisors with the tools and information they need for performance to soar.
Flexible and Versatile, the Pipkins Dashboard offers:
- Valuable ticker-style KPI data.
- A compact format that can be monitored at a glance and takes up minimal screen real estate.
- Real-time knowledge of individual, team and overall contact center performance.
Multiple Date Views
Leverage five standard data views that can be customized to suit your operational needs. You can also add and create new views.
Connect External Systems
The Pipkins' Dashboard can be connected with your external systems, like Quality Assurance solutions, to integrate other relevant information into the data views you use.
Quick Drill-Down Reports
Drill down into any data set with a single click. Export to various formats and print drill-down reports directly from your Dashboard.