In Pipkins, Real-time management is more than just pushed-through feeds. Call and auxillary states sent from your communication platform can be used to create dynamic metrics, trigger automated functions, and generate KPI metrics.

eSmart

Informed, intuitive, automatic. Next-generation supervisor tools accessible from anywhere ...
Read More

User Experience

Pipkins provides tools that encourage staff success and automate repetitive managerial duties ...
Read More

Real-Time Adherence

Provide live data feeds to supervisors and administrators for real-time staff monitoring ...
Read More

IntelliVIEW – NEW!

IntelliVIEW™ is Pipkins’ new mentoring/collaboration tool. It allows managers, supervisors and team members alike quick and easy ways to interact ...
Read More

See Also

• Pipkins Forecasting
• Contact Center WFM
• Real Time Management
• Call Center as a Service
• User Experience
• Back Office Management
• Features Unique to Pipkins Solutions
• Mobile Access

Request Demo or call 800.469.6106