Businesses that depend on call centers have developed methods for managing snow days, school closings, hurricanes, floods, and the like. Often weather makes it difficult for workers to fill the seats of the call centers. Some folks simply do not like to operate a vehicle in bad weather, some folks (particularly mothers) are tasked with […]
The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s specific needs.
The weather is like the government, always in the wrong. Jerome K. Jerome Today they are predicting a wintery mix of snow and ice between the hours of 2:00pm and 5:00pm. The temperature will rise to upper 30s by 6:00pm. Typical St. Louis weather. So, what’s a company to do? Right down the hall from […]
All large purchases we make in our lives, be it cars, houses, cameras, phones, or virtually any product in which choices are available, should be compared to one another. The same applies to your workforce management software.
Looking for one solution to take care of your contact center needs? Pipkins now offers call center solutions beginning with an omnichannel queue management platform. Our omnichannel platform starts with an ACD offering skill-based call routing; our IVR makes interactions with customers/clients more efficient, and quality assurance to allow your company oversight in how well […]
For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays. Many other businesses also experience the holidays as peak service time, so employees planning […]
If the road to hell is paved by good intentions, then the queue must be infinitely long! Can you think of any realistic scenario in which a queue is infinitely long? Because I can’t. In your contact center, do people ever just hang up? Of course they do!
Thanksgiving is the time of year to reflect on how fortunate we are to be living in the United States and to be surrounded by family, friends, and good fortune. For many, Thanksgiving is a day of rest that comes before really getting into Christmas shopping. For others, Thanksgiving is that much needed break from […]
Pipkins’ workforce management solutions customers have come to rely on excellent server architecture for the hosted environment. Pipkins CIO Joel Gilbert explains why our architecture was uniquely developed to optimize performance for our clients. “Our cloud customers are extremely cost-conscious, but not at the expense of performance,” Gilbert said. “We had to design a high-performance […]
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working flexible schedules report higher levels of satisfaction and productivity, which is something all companies attempt to maximize – you keep the best employees around longer […]