Brush Up On Your Policies The coronavirus has created quite a controversary over how to continue with routine situations in the event there is a prolonged emergency quarantine or outbreak. The New York Times reports that Switzerland has banned gatherings of 1000 or more people. Factories have shut down in China and Governor Gavin Newsom […]
The More You Know: The Three Types of Workforce Management Solutions
The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s specific needs.
I Need Workforce Management Software! Why Should I Choose Pipkins?
All large purchases we make in our lives, be it cars, houses, cameras, phones, or virtually any product in which choices are available, should be compared to one another. The same applies to your workforce management software.
Home for the Holidays: Managing Time Off During the Holiday Season
For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays. Many other businesses also experience the holidays as peak service time, so employees planning […]
Merlang: Erlang C’s Sexy Younger Brother
If the road to hell is paved by good intentions, then the queue must be infinitely long! Can you think of any realistic scenario in which a queue is infinitely long? Because I can’t. In your contact center, do people ever just hang up? Of course they do!
What You Can Expect From A Pipkins Workforce Management Demo
At Pipkins, we understand that every business has unique needs that drive their decision when choosing a workforce management software platform. And while watching a video or reading about the platform can perk your curiosity, it can never truly display the full functionality of a WFM software suite in the context of any given business. […]
How Absence Managers Effectively Manages Employee Paid Time Off (PTO)
Effectively managing paid time off (PTO) at your company can be a complex endeavor, particularly when you must abide by federal and state mandates, as well as the needs of your organization. When it comes to how PTO is categorized, some companies prefer sick time and vacation time in separate time-off buckets while others prefer […]
Absence Management and Putting Up that ‘Gone Fishing’ Sign
Gone fishin’ by shady, wady pool I’m wishin’ I could be that kind of fool I’d say “no more work for mine” On my door I’d hang a sign, “gone fishin’” Nick Kenny and Charles Kenny One of my favorite duets is Louis Armstrong and Bing Crosby singing about heading to their favorite fishing hole […]