Brush Up On Your Policies The coronavirus has created quite a controversary over how to continue with routine situations in the event there is a prolonged emergency quarantine or outbreak. […]
The More You Know: The Three Types of Workforce Management Solutions
The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s […]
I Need Workforce Management Software! Why Should I Choose Pipkins?
All large purchases we make in our lives, be it cars, houses, cameras, phones, or virtually any product in which choices are available, should be compared to one another. The […]
Home for the Holidays: Managing Time Off During the Holiday Season
For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation […]
Merlang: Erlang C’s Sexy Younger Brother
If the road to hell is paved by good intentions, then the queue must be infinitely long! Can you think of any realistic scenario in which a queue is infinitely […]
What You Can Expect From A Pipkins Workforce Management Demo
At Pipkins, we understand that every business has unique needs that drive their decision when choosing a workforce management software platform. And while watching a video or reading about the […]
How Absence Managers Effectively Manages Employee Paid Time Off (PTO)
Effectively managing paid time off (PTO) at your company can be a complex endeavor, particularly when you must abide by federal and state mandates, as well as the needs of […]
Absence Management and Putting Up that ‘Gone Fishing’ Sign
Gone fishin’ by shady, wady pool I’m wishin’ I could be that kind of fool I’d say “no more work for mine” On my door I’d hang a sign, “gone […]