Pipkins is not an HRIS program, but we can still help human resources. Pipkins is a workforce management (WFM) software service that specializes in labor utilization and scheduling – absence management is a key element. Through our SaaS service, Pipkins can offer secure management of time and attendance, task tracking, budget and forecasting, and absence […]
Wash Your Hands and Stay Home! Also Dont Panic.
Don’t Panic, But Wash Your Hands, and Stay Home! Right now, it seems all the world is abuzz over the novel coronavirus, or COVID-19 as it is now being referred to. Between its highly contagious nature and ever higher publicized death toll (currently resting at 3%), everyone is […]
The More You Know: The Three Types of Workforce Management Solutions
The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s specific needs.
Choosing the Best: Call Center Solutions You Need Right Now
Looking for one solution to take care of your contact center needs? Pipkins now offers call center solutions beginning with an omnichannel queue management platform. Our omnichannel platform starts with an ACD offering skill-based call routing; our IVR makes interactions with customers/clients more efficient, and quality assurance to allow your company oversight in how well […]
Home for the Holidays: Managing Time Off During the Holiday Season
For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays. Many other businesses also experience the holidays as peak service time, so employees planning […]
How Absence Managers Effectively Manages Employee Paid Time Off (PTO)
Effectively managing paid time off (PTO) at your company can be a complex endeavor, particularly when you must abide by federal and state mandates, as well as the needs of your organization. When it comes to how PTO is categorized, some companies prefer sick time and vacation time in separate time-off buckets while others prefer […]
Absence Management and Putting Up that ‘Gone Fishing’ Sign
Gone fishin’ by shady, wady pool I’m wishin’ I could be that kind of fool I’d say “no more work for mine” On my door I’d hang a sign, “gone fishin’” Nick Kenny and Charles Kenny One of my favorite duets is Louis Armstrong and Bing Crosby singing about heading to their favorite fishing hole […]
Absent-Minded: FMLA Management
The Right Tools Make FMLA Management and Absence Tracking Easier While Discouraging Potential Time Off Abuses I need a vacation. Seven inches of snow fell this weekend, and I know a tropical vacation will lift my spirits immensely. Time off works wonders for the mind and spirit, but in all things business, even time off […]