The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s specific needs.
Looking for one solution to take care of your contact center needs? Pipkins now offers call center solutions beginning with an omnichannel queue management platform. Our omnichannel platform starts with an ACD offering skill-based call routing; our IVR makes interactions with customers/clients more efficient, and quality assurance to allow your company oversight in how well […]
For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays. Many other businesses also experience the holidays as peak service time, so employees planning […]
Effectively managing paid time off (PTO) at your company can be a complex endeavor, particularly when you must abide by federal and state mandates, as well as the needs of your organization. When it comes to how PTO is categorized, some companies prefer sick time and vacation time in separate time-off buckets while others prefer […]
Gone fishin’ by shady, wady pool I’m wishin’ I could be that kind of fool I’d say “no more work for mine” On my door I’d hang a sign, “gone fishin’” Nick Kenny and Charles Kenny One of my favorite duets is Louis Armstrong and Bing Crosby singing about heading to their favorite fishing hole […]
The Right Tools Make FMLA Management and Absence Tracking Easier While Discouraging Potential Time Off Abuses I need a vacation. Seven inches of snow fell this weekend, and I know a tropical vacation will lift my spirits immensely. Time off works wonders for the mind and spirit, but in all things business, even time off […]