“At what point does investing in a WFM system begin to have an impact on my contact center costs and efficiency?” This is a pervasive question asked by many small […]
Wash Your Hands and Stay Home! Also Dont Panic.
Don’t Panic, But Wash Your Hands, and Stay Home! Right now, it seems all the world is abuzz over the novel coronavirus, or […]
The Benefits of Pipkins’ Server Architecture For The Hosted World
Pipkins’ workforce management solutions customers have come to rely on excellent server architecture for the hosted environment. Pipkins CIO Joel Gilbert explains why our architecture was uniquely developed to optimize […]
Offering Employees a F-L-E-X-I-B-L-E Work Environment
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working […]
Workforce Management Solution Provider Pipkins Opens New UK Data Center
Pipkins has opened a new data center in London, according to Dr. James Pipkins, President and CEO of Pipkins, Inc., a leading provider of workforce management software solutions and services to […]
The Blind Men, the Elephant & Looking Glass, or the Introduction of a New WFM Solution with Countless Uses
Having just returned from the 20th Annual HR Technology Conference and Exposition where we introduced several of our newest workforce management solutions, I was amazed at how many different uses […]
Workforce Management Tools Enable Successful Telecommuting
Jim Reidy spoke about telecommuting at the Society for Human Resource Management’s 2016 Employment Law & Legislative Conference in Washington, D.C. In short, he noted that telecommuting could save companies about […]
New York City Scheduling for Fast Food Workers and the New Costs of Getting Workforce Management Wrong
Starting this November (Nov. 2017), New York City is implementing more stringent regulations on the scheduling of fast food workers in the Big Apple, putting increased burdens on these businesses […]
Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
Bright Pattern, leading provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution, including WFM San Bruno, CA / St. Louis, MO Bright Pattern, […]
Pipkins, Inc. Plans for New Jobs in Missouri
CHESTERFIELD, MISSOURI — Yesterday, Gov. Eric Greitens announced four business expansions across the state including Pipkins, Inc., a provider of workforce management solutions for the contact center industry, which is planning […]
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