“At what point does investing in a WFM system begin to have an impact on my contact center costs and efficiency?” This is a pervasive question asked by many small and mid-size companies first exploring advanced staffing solutions. Yes, many contact centers with sizable staff pools still use fixed or manual scheduling tactics. So why, […]
Wash Your Hands and Stay Home! Also Dont Panic.
Don’t Panic, But Wash Your Hands, and Stay Home! Right now, it seems all the world is abuzz over the novel coronavirus, or COVID-19 as it is now being referred to. Between its highly contagious nature and ever higher publicized death toll (currently resting at 3%), everyone is […]
The Benefits of Pipkins’ Server Architecture For The Hosted World
Pipkins’ workforce management solutions customers have come to rely on excellent server architecture for the hosted environment. Pipkins CIO Joel Gilbert explains why our architecture was uniquely developed to optimize performance for our clients. “Our cloud customers are extremely cost-conscious, but not at the expense of performance,” Gilbert said. “We had to design a high-performance […]
Offering Employees a F-L-E-X-I-B-L-E Work Environment
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working flexible schedules report higher levels of satisfaction and productivity, which is something all companies attempt to maximize – you keep the best employees around longer […]
Workforce Management Solution Provider Pipkins Opens New UK Data Center
Pipkins has opened a new data center in London, according to Dr. James Pipkins, President and CEO of Pipkins, Inc., a leading provider of workforce management software solutions and services to the contact center industry. “To better serve our customers in the United Kingdom, continental Europe and the Middle East, we have opened a new data […]
The Blind Men, the Elephant & Looking Glass, or the Introduction of a New WFM Solution with Countless Uses
Having just returned from the 20th Annual HR Technology Conference and Exposition where we introduced several of our newest workforce management solutions, I was amazed at how many different uses people thought of as they examined one of our newest tools, Looking Glass™. It reminded me of the story about the Blind Men and the […]
Workforce Management Tools Enable Successful Telecommuting
Jim Reidy spoke about telecommuting at the Society for Human Resource Management’s 2016 Employment Law & Legislative Conference in Washington, D.C. In short, he noted that telecommuting could save companies about $11,000 a year per worker and made employees happier as they saved about $7000 a year on commuting costs, office attire, and the like. Workers […]
New York City Scheduling for Fast Food Workers and the New Costs of Getting Workforce Management Wrong
Starting this November (Nov. 2017), New York City is implementing more stringent regulations on the scheduling of fast food workers in the Big Apple, putting increased burdens on these businesses in terms of their workforce management (WFM). NYC’s new Fair Workplace legislation consists of several separate bills with regulations for the minimum amount of time […]
Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
Bright Pattern, leading provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution, including WFM San Bruno, CA / St. Louis, MO Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management (WFM) software and services to the contact center industry, providing sophisticated scheduling and […]
Pipkins, Inc. Plans for New Jobs in Missouri
CHESTERFIELD, MISSOURI — Yesterday, Gov. Eric Greitens announced four business expansions across the state including Pipkins, Inc., a provider of workforce management solutions for the contact center industry, which is planning to create 10 new jobs in Chesterfield. “We are working hard every single day to get more jobs with higher pay for Missourians—and businesses and […]
- 1
- 2
- 3
- …
- 15
- Next Page »