Emergency Telework Takeaway Week Two: Scheduling
The near total shut down of businesses, schools and daycares, has many business owners accepting that quarantined households with many people living there are going to be disruptive and less productive. It does not have to be. Pipkins is continuing to provide the means to handle your telework assignments.
Self-scheduling tools mean agents can gain control over their work schedules to create a more efficient remote experience. If the employee’s roommates do not wake until 2:00 p.m., then your employee might choose to work an early shift that finishes about the same time the roommates are eating breakfast. Or if the children go down for a nap in the afternoon, then perhaps your employee works best at that time. Part-time or split shifts may deliver the best results.Also, extending the workweek to Saturday and Sunday might allow more work to be completed for those who can only work in spurts – non-demand work may be ideal if using this approach. Availability planning, overtime planning, and shift bidding are available at Pipkins.
Agents using a self-scheduling tool, such as SwiftPik from Pipkins, can choose blocks of time that are available according to business staffing requirements. Remote workers must still take breaks and lunches. Your scheduling software can easily track those and set the times to best fit business needs. Supervisors can quickly do intra-day optimization even if workers are scattered throughout the country! Notifications can be made alerting remote agents of upcoming adjustments, available overtime, or training sessions. Communication between supervisors and agents can be managed through bulletins or direct messaging. Don’t forget Pipkins also offers a closed video system to enjoy face-to-face with your team members. Intelliview offers face-to-face video, side-by-side monitoring, and screen monitoring.
Call for a demo of Pipkins products and we can get your team up and running productive telework assignments!