Pipkins is the Only Company to Consistently Deliver Superior Workforce Management Solutions with Thirteen Industry-First Applications
Since 1983, Pipkins has consistently and continually created and delivered cutting edge solutions for the contact center industry. While many of these applications are commonplace in today’s technology, Pipkins was the first to create and deliver the following solutions:
Back office
(non-phone related) processes
Merlang
(modernized Erlang C)
Vantage Point forecasting and scheduling
Skills based routing
Web agent access
Multimedia queuing
Intraday schedule reoptimization
Agent notification
Ability to incorporate 1-N policies and procedures into vacation tool
Spreadsheet integration tool
Smart phone support
Real Time Adherence (RTA) Plus
RTA Global View
SwiftPik for iOS
Pipkins receives ISO 27001:2013 certification