It’s that time of year again. The holidays are returning. Those days are back where we all dream of those days off on the horizon, watching the kids explode with excitement, leaving a trail of shredded wrapping paper and boxes in their wake. So, let us begin by saying “Merry (or Happy for our friends […]
2019/2020 Winter Newsletter
Spring/Summer 2019 Newsletter
It’s been an exciting 2019 so far! Our hometown St. Louis Blues won the Stanley Cup for the first time in franchise history, and our St. Louis Cardinals gave it a good run as well, winning the National League Central Division Pennant. A big part of our year is traveling to trade shows and expos […]
Workforce Management Solution Provider Pipkins Opens New UK Data Center
Pipkins has opened a new data center in London, according to Dr. James Pipkins, President and CEO of Pipkins, Inc., a leading provider of workforce management software solutions and services to the contact center industry. “To better serve our customers in the United Kingdom, continental Europe and the Middle East, we have opened a new data […]
Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
Bright Pattern, leading provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution, including WFM San Bruno, CA / St. Louis, MO Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management (WFM) software and services to the contact center industry, providing sophisticated scheduling and […]
Pipkins, Inc. Plans for New Jobs in Missouri
CHESTERFIELD, MISSOURI — Yesterday, Gov. Eric Greitens announced four business expansions across the state including Pipkins, Inc., a provider of workforce management solutions for the contact center industry, which is planning to create 10 new jobs in Chesterfield. “We are working hard every single day to get more jobs with higher pay for Missourians—and businesses and […]
Disaster Recovery Procedures Enacted by Winter Storm Stella as Reported by Pipkins
Winter Storm Stella hit the Atlantic coast from Maryland to New England, leaving between three and five feet of snow in some areas over a three-day span. Weather-related emergencies paralyzed major metropolitan areas, including New York City and Boston, knocking out electricity to more than half a million homes and shutting down airline travel for […]
Santa Selects Pipkins WFM Solution for His North Pole Contact Center
St. Louis, Missouri – It became official today … Pipkins, Inc. was chosen to be the workforce management (WFM) software provider for the North Pole Contact Center serving Santa’s Workshop. “Never met such a jolly group of contact center agents, but then again, they are elves and elves are a merry bunch.” said Dr. James […]
Pipkins Updating Its Look with a New Logo
St. Louis, Missouri – Pipkins, Inc., a leading supplier of workforce management (WFM) software and services to the contact center industry, is revising its logo and corporate colors, according to Dr. James Pipkins, President and CEO of Pipkins. “We are updating our corporate identity with a new logo and revised corporate colors,” said James Pipkins. […]
Pipkins Is Migrating Its Ticketing System to Autotask®
St. Louis, Missouri – Pipkins, Inc., a leading supplier of workforce management software/services to the contact center industry, has begun migrating its ticketing system over to Autotask®, according to Dr. James Pipkins, President and CEO of Pipkins. “This change in our ticketing system will help us improve response time and make the process of submitting […]
CIOReview Selects Pipkins for 20 Most Promising Contact Center Solution Providers 2015
FREMONT, CA –October 14, 2015 – CIOReview (www.cioreview.com) has chosen Pipkins (pipkins.com) for its 20 Most Promising Contact Center Solution Providers 2015. The positioning is based on evaluation of Pipkins real-time performance data, customizable reporting and dashboards to derive actionable results that can be used to improve performance and productivity while lowering costs and increasing profitability for […]