Holiday Homework:  Due January ­ Holiday staffing is always challenging and today even more so with a shortage of workers in the market, managing remote work, quiet quitting and productivity concerns, cold/flu season, and higher wages due to inflation.  How your company manages absences and staffing beginning in October through December will get your company […]

Our !!! NEW !!! Network Operations Center (NOC)     This environment provides state of the art monitoring capabilities. It provides next level access to all relevant information necessary to analyze our hosted environment. The facility has been set up for dual use as a training facility.  Instructors will have a broad array of visual […]

Insider view to SwiftPik: Trade/Giveaway   Our developers and test team are hard at work developing the new Trades and Giveaways feature for SwiftPik. Agents will be able to make trades and give/take schedules in this new system. Trade/Giveaway will be a Request option in SwiftPik:  

eSmart: Coming to a call center near you – take a sneak peek at how eSmart is shaping up.  The eSmart desktop provides automated (smart) editing or manual editing. Figure 1 is the supervisor’s view in automated or smart editor mode.  Supervisor interactions are reduced when adjustments are made automatically for late or early start times, no […]

Summer is here and there are employees needing vacations and PTO.  For many of your companies, the employees have been sequestered in their homes due to Covid fears for the past two years.  This year it seems “all systems are go” to explore the great outdoors – camping, hiking, biking, scuba diving, swimming, or climbing. But […]

In the US – Memorial Day   ­ ­­Decoration Day or Memorial Day as it later came to be known, is recognized on the last Monday of May. It began to commemorate the deadliest of all American Wars – the Civil War — where scholars allege as many as 625,000 to 855,000 Americans were killed. […]

DISASTER RECOVERY: On 4/24, Pipkins redundant network facilities were engaged as a massive fiber cut was experienced by one of our Internet Service Providers. This outage occurred on Pipkins’ corporate headquarters network in Saint Louis which is completely independent from customer traffic.  All redundant systems performed as designed, so no lost traffic or interruptions were […]

Focused 6.0 Development       SWIFTPIK: Swiftpik is currently being redesigned to function as a stand alone application. The new and improved Swiftpik will launch from our new Web Network environment which will utilize our new Identity Server. Initial coding and testing by our developers is complete and soon we will be moving forward […]

WEB ACCESS V5.43     The development team at Pipkins have been working hard getting Web Access and Vacation Planner/Absence Manager to become browser independent, fixing bugs that accompanied this independence, and working to improve the look and ease of use. Web Access received updates regarding the visual enhancement of menus, color schemes, screens, and […]

SUMMER 2020 ROUNDUP When last we spoke, my family and I had come home from a road trip to Orlando, Florida to visit Disney World. The trip was a success, but when we returned home we found a world closed up and locked down as a result of the burgeoning pandemic. Since then, as humans […]