Lesson Learned week three: The best employee for the job
Many companies have discovered time clock task trackers years ago, but for others it may be time to adopt this method of determining productivity for non-demand work or non-call work. A task tracker allows employee to select from a list of tasks and clock into that task. They clock out of one task and into another all day. Employers can then see who is best at handling tasks, and who is struggling with completing tasks.
· Better task tracking means more accurate data
· Better task tracking means more accurate scheduling
· Better task tracking means optimization of total resources
This method does involve managers to think in terms of task assignments and have them laid out in advance. The list can be lengthy and as specific as you need it. Call centers benefit as well as back office workers. Let the task tracker decide who performs best and keep bias out of the decision. “Best” does not always mean quickest, and further rubrics may be needed. The highest performers might mean giving these workers preference in scheduling.
Pipkins has the perfect solution to best track your employees’ tasks, and is part of Pipkins’ suite of workforce management tools. Intellitrack is a web based time clock, a task tracker and more. It can be used for time management as well as tracking by your entire workforce’s tasks, and is it is especially relevant today considering so many employees for so many companies are working from home. Make sure to reach out to us for a demo!