“At what point does investing in a WFM system begin to have an impact on my contact center costs and efficiency?” This is a pervasive question asked by many small […]
Brush Up On Your Policies
Brush Up On Your Policies The coronavirus has created quite a controversary over how to continue with routine situations in the event there is a prolonged emergency quarantine or outbreak. […]
Offering Employees a F-L-E-X-I-B-L-E Work Environment
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working […]
Why Does My Company Need Workforce Management Software?
It is highly likely that if you are a small enough company you can manage your workforce through Post-It notes, emails, or spreadsheets. However, once you enter the range of […]