“At what point does investing in a WFM system begin to have an impact on my contact center costs and efficiency?” This is a pervasive question asked by many small and mid-size companies first exploring advanced staffing solutions. Yes, many contact centers with sizable staff pools still use fixed or manual scheduling tactics. So why, […]
Brush Up On Your Policies The coronavirus has created quite a controversary over how to continue with routine situations in the event there is a prolonged emergency quarantine or outbreak. The New York Times reports that Switzerland has banned gatherings of 1000 or more people. Factories have shut down in China and Governor Gavin Newsom […]
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working flexible schedules report higher levels of satisfaction and productivity, which is something all companies attempt to maximize – you keep the best employees around longer […]
It is highly likely that if you are a small enough company you can manage your workforce through Post-It notes, emails, or spreadsheets. However, once you enter the range of 40 or more employees, it becomes more complicated to manage.