Pipkins, Inc. | Workforce Management (WFM) SaaS Solutions

Enterprise Workforce Management Solutions

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Contact Center Management Made Easy.
Whether you have 30 agents or 30,000, Pipkins has what you need to manage your contact centers: The accurate workforce management solution you need with the power and agility to adapt to your specific business operations.
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Helping Make Your People More Effective.
From your contact center to your back office, our Workforce Management tools help you keep all your teams engaged and at peak efficiency.
Learn More Request Demo or call 800.469.6106
Increased ROI. More Profit.
Higher productivity and lower costs mean more cash goes straight to the bottom line as profit. Who doesn’t want that?
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The Technology That Sets Our WFM Tools Apart.
Pipkins’ solutions are state-of-the-art, featuring a single database, our own proprietary forecasting algorithm, and unrivaled flexibility.
Learn More Request Demo or call 800.469.6106

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Helping Make Your People More Effective.

The Technology That Sets Our WFM Tools Apart.

Solutions
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- ACD – NEW!
  ACD – NEW!
  Introducing our new Cloud Contact Center Software Package, a sophisticated omnichannel ACD and more. Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with this new, cloud-hosted ACD solution powered by Bright Pattern.
  Learn More Request a Demo or call 800.469.6106
- IntelliSUITE – NEW!
  IntelliSUITE – NEW!
  With IntelliSUITE our newest enterprise workforce management solution, you can generate schedules, track actual hours worked, confirm hours worked for payroll, have an audit process for hours worked, and track time spent per task to gauge efficiency and effectiveness across your organization.
  Learn More Request a Demo or call 800.469.6106
- IntelliVIEW – NEW!
  IntelliVIEW – NEW!
  IntelliVIEW is Pipkins’ new mentoring and collaboration tool. It allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, and it’s conveniently embedded inside your Pipkins’ workforce management suite.
  Learn More Request a Demo or call 800.469.6106
- IntelliTRACK – NEW!
  IntelliTRACK – NEW!
  Forget about the standard time clock apps you’ve used. Pipkins’ cloud-based IntelliTRACK is a time clock, a task tracker and more. And, it can be used by your entire workforce, including at-home and offsite workers.
  Learn More Request a Demo or call 800.469.6106
- Vantage Point
  Vantage Point
  Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.
  Learn More Request a Demo or call 800.469.6106
- WebAccess
  WebAccess
  WebAccess was created to improve communication and automate many routine tasks for agents and their supervisors. Streamlined communications and process automation are critical for organizations to enhance employee morale by providing the necessary tools to perform day-to-day tasks in fast, efficient ways.
  Learn More Request a Demo or call 800.469.6106
- Dashboard
  Dashboard
  The Pipkins Dashboard offers valuable ticker-style data in a compact format that arms agents and supervisors with real-time knowledge about individual and contact center performance.
  Learn More Request a Demo or call 800.469.6106
- Performance Management
  Performance Management
  Pipkins’ Spreadsheet Performance Management consolidates real-time performance data into customizable reporting and dashboards so you can get the actionable data you need to move the needle. The performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPIs).
  Learn More Request a Demo or call 800.469.6106
- SwiftPik for iOS
  SwiftPik for iOS
  The next stage in the evolution of mobile workforce management. SwiftPik for Android coming soon!
  Learn More Request a Demo or call 800.469.6106
- Mobile Access
  Mobile Access
  Mobile device support is now offered exclusively for Pipkins Vantage Point WebAccess module. This enhancement enables users equipped with smart phones or tablets to check agent status at a glance, modify schedules with a click while in meetings or off-site, send messages and notifications and view reports from hundreds of miles away.
  Learn More Request a Demo or call 800.469.6106
- Real-Time Adherence
  Real-Time Adherence
  If your agents are not adhering to the optimal schedules delivered by the workforce management system, this will contribute to lost time and higher costs, which hurt your bottom line. Real-Time Adherence is a key ingredient in managing your workforce and delivering industry standard KPIs, while improving your overall productivity.
  Learn More Request a Demo or call 800.469.6106
- @HomeVantage
  @HomeVantage
  Pipkins’ @HomeVantage gives organizations the ability to effectively manage their agents as the “Home Shoring” phenomenon continues to rapidly grow. Companies want to offer highly skilled employees a flexible work environment, making at-home scheduling even more important.
  Learn More Request a Demo or call 800.469.6106
- Hosted, Premise-Based and Mobile WFM
  Hosted, Premise-Based and Mobile WFM
  There are three basic types of workforce management solutions: Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all three options so we can better meet your organization’s specific needs.
  Learn More Request a Demo or call 800.469.6106
- Features Unique to Pipkins Solutions
  Features Unique to Pipkins Solutions
  There are four key differentiators that set Pipkins apart from our competitors when it comes to the technology we use in our workforce management solutions:
  Learn MoreRequest a Demo or call 800.469.6106
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What Sets Our Enterprise Workforce Solutions Apart?

Pipkins Mobile Appfor iOS

SWIFTPIKFOR IOS

ADVANCED FORECASTING

STATE-OF-THE-ARTSCHEDULING

POLICY CUSTOMIZATIONS

Why Choose Pipkins?

-25%

Overtime Hours

+10%

Forecasting Accuracy

-36%

Average Queue Time

+24%

Total Calls Answered

*Results shown are based on previous customer performance. Your results may vary.

The Accurate Workforce Management Solution

Our Latest News

WFM Schedule Management: Take a Break … We’ve Got This

Upcoming Events

ICMI Contact Center Expo

SHRM Annual Conference

Customer Contact Week 2019

ICMI Contact Center Connections 2019

Pages

Legal Notices

Contact Us

NEWSLETTER

Resources

Social Networks

ACD – NEW!

IntelliSUITE – NEW!

IntelliVIEW – NEW!

IntelliTRACK – NEW!

Vantage Point

WebAccess

Dashboard

Performance Management

SwiftPik for iOS

Mobile Access

Real-Time Adherence

@HomeVantage

Hosted, Premise-Based and Mobile WFM

Features Unique to Pipkins Solutions

Pipkins Mobile App
for iOS

SWIFTPIK
FOR IOS

ADVANCED
FORECASTING

STATE-OF-THE-ART
SCHEDULING

POLICY
CUSTOMIZATIONS