Pipkins’ workforce management solutions customers have come to rely on excellent server architecture for the hosted environment. Pipkins CIO Joel Gilbert explains why our architecture was uniquely developed to optimize performance for our clients. “Our cloud customers are extremely cost-conscious, but not at the expense of performance,” Gilbert said. “We had to design a high-performance […]
The Benefits of Pipkins’ Server Architecture For The Hosted World
Offering Employees a F-L-E-X-I-B-L-E Work Environment
While not all jobs can be performed on a flexible schedule, there are many jobs that can with benefits that extend to both employees and employers. For example, personnel working flexible schedules report higher levels of satisfaction and productivity, which is something all companies attempt to maximize – you keep the best employees around longer […]
What You Can Expect From A Pipkins Workforce Management Demo
At Pipkins, we understand that every business has unique needs that drive their decision when choosing a workforce management software platform. And while watching a video or reading about the platform can perk your curiosity, it can never truly display the full functionality of a WFM software suite in the context of any given business. […]
How Absence Managers Effectively Manages Employee Paid Time Off (PTO)
Effectively managing paid time off (PTO) at your company can be a complex endeavor, particularly when you must abide by federal and state mandates, as well as the needs of your organization. When it comes to how PTO is categorized, some companies prefer sick time and vacation time in separate time-off buckets while others prefer […]
Why Does My Company Need Workforce Management Software?
It is highly likely that if you are a small enough company you can manage your workforce through Post-It notes, emails, or spreadsheets. However, once you enter the range of 40 or more employees, it becomes more complicated to manage.
Meet Me In St. Louis
One of my all-time favorite musicals is Vincente Minnelli’s “Meet Me in St. Louis,” starring Judy Garland. I never viewed it as a child as it only came to my attention after moving to the St. Louis area 15 years ago. The part that caught my eye was not the beautiful music or the talented […]
Snap-dragon
I am a big fan of Agatha Christy. One of my favorite stories involves a Halloween murder. As I read the book, I was struck by a game they call “Snapdragon.” I had a difficult time imagining how the parlor game worked. As often happens when one reads material written almost a century ago, what […]
Back To School — Leave It To Us
We don’t need no education We don’t need no thought control No dark sarcasm in the classroom Teachers leave them kids alone Hey! Teachers! Leave them kids alone –Roger Waters (Pink Floyd) from “Another Brick in the Wall” It’s that time again – back to school. Back to packing lunches, back to waiting for […]
Labor Day Salute
Yesterday was Labor Day, and we joined our fellow laborers in a much needed rest. I think, given the work we do, a rework of Alabama’s classic “40 Hour Week (For a Livin’)” is in order. Here is our salute to the contact center workers. Enjoy, smile, and relate! There are people in your company […]
The Wizard of WFM
On August 25, 1939 the Wizard of Oz was released. I can’t imagine that there is a child in America who has not seen the film. It remains funny, entertaining, and those winged monkeys frightened more than one kid over the 80 years the movie has been out. What a novel idea for a movie […]
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