In Romeo and Juliet, William Shakespeare wrote that “A rose by any other name would smell as sweet.” No one disputes such wisdom – but how do you know you picked a rose and not stickweed before purchase? 1) Search the Internet and identify as many workforce management companies that produce the particular product needed […]
There are so many Valentine’s Day legends and myths floating around the Internet. In ancient times, for example, the first bird a woman saw on Valentine’s Day revealed characteristics of the man she would marry. If she saw a dove, she would happily mate for life; a sparrow also meant happiness but with a poor […]
Yes, Pipkins has been court ordered to supply a warning to contact center managers who are using our workforce management products. It has been determined by the governmental office of People Who Know More Than You (PWKTY), that some algorithms found in Pipkins’ products, particularly Merlang have developed unusual characteristics that sets it […]
Businesses that depend on call centers have developed methods for handling snow, school closings, hurricanes, floods, and the like. Often weather makes it difficult for workers to fill the seats of the call centers. Some folks simply do not like to operate a vehicle in bad weather, some folks (particularly mothers) are tasked with children […]
The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s specific needs.
The weather is like the government, always in the wrong. Jerome K. Jerome Today they are predicting a wintery mix of snow and ice between the hours of 2:00pm and 5:00pm. The temperature will rise to upper 30s by 6:00pm. Typical St. Louis weather. So, what’s a company to do? Right down the hall from […]
All large purchases we make in our lives, be it cars, houses, cameras, phones, or virtually any product in which choices are available, should be compared to one another. The same applies to your workforce management software.
Looking for one solution to take care of your contact center needs? Pipkins now offers call center solutions beginning with an omnichannel queue management platform. Our omnichannel platform starts with an ACD offering skill-based call routing; our IVR makes interactions with customers/clients more efficient, and quality assurance to allow your company oversight in how well […]
For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays. Many other businesses also experience the holidays as peak service time, so employees planning […]
If the road to hell is paved by good intentions, then the queue must be infinitely long! Can you think of any realistic scenario in which a queue is infinitely long? Because I can’t. In your contact center, do people ever just hang up? Of course they do!