There are so many Valentine’s Day legends and myths floating around the Internet. In ancient times, for example, the first bird a woman saw on Valentine’s Day revealed characteristics of the man she would marry. If she saw a dove, she would happily mate for life; a sparrow also meant happiness but with a poor […]
Proceed With Caution: When Algorithms Become Sexy
Yes, Pipkins has been court ordered to supply a warning to contact center managers who are using our workforce management products. It has been determined by the governmental office of People Who Know More Than You (PWKTY), that some algorithms found in Pipkins’ products, particularly Merlang have developed unusual characteristics that sets it […]
Managing Snow Days for Demand Work
Businesses that depend on call centers have developed methods for managing snow days, school closings, hurricanes, floods, and the like. Often weather makes it difficult for workers to fill the seats of the call centers. Some folks simply do not like to operate a vehicle in bad weather, some folks (particularly mothers) are tasked with […]
The More You Know: The Three Types of Workforce Management Solutions
The three types of workforce management solutions (WFM) include Hosted or Cloud Based, Premise-Based and Mobile. At Pipkins, we offer all three types so we can better fit your organization’s specific needs.
Snow Days Don’t Always Mean a Drop in Productivity
The weather is like the government, always in the wrong. Jerome K. Jerome Today they are predicting a wintery mix of snow and ice between the hours of 2:00pm and 5:00pm. The temperature will rise to upper 30s by 6:00pm. Typical St. Louis weather. So, what’s a company to do? Right down the hall from […]
I Need Workforce Management Software! Why Should I Choose Pipkins?
All large purchases we make in our lives, be it cars, houses, cameras, phones, or virtually any product in which choices are available, should be compared to one another. The same applies to your workforce management software.
Choosing the Best: Call Center Solutions You Need Right Now
Looking for one solution to take care of your contact center needs? Pipkins now offers call center solutions beginning with an omnichannel queue management platform. Our omnichannel platform starts with an ACD offering skill-based call routing; our IVR makes interactions with customers/clients more efficient, and quality assurance to allow your company oversight in how well […]
Home for the Holidays: Managing Time Off During the Holiday Season
For the majority of our contact center customers, Thanksgiving and Christmas are the busiest time of the year. Thankfully, these companies employ Pipkins for their scheduling, time management, and vacation planning to help simplify the complications that arise during the holidays. Many other businesses also experience the holidays as peak service time, so employees planning […]
Merlang: Erlang C’s Sexy Younger Brother
If the road to hell is paved by good intentions, then the queue must be infinitely long! Can you think of any realistic scenario in which a queue is infinitely long? Because I can’t. In your contact center, do people ever just hang up? Of course they do!
Happy Thanksgiving from Pipkins, Inc.
Thanksgiving is the time of year to reflect on how fortunate we are to be living in the United States and to be surrounded by family, friends, and good fortune. For many, Thanksgiving is a day of rest that comes before really getting into Christmas shopping. For others, Thanksgiving is that much needed break from […]
- « Previous Page
- Next Page »