Holiday Homework:  Due January ­ Holiday staffing is always challenging and today even more so with a shortage of workers in the market, managing remote work, quiet quitting and productivity […]

Our !!! NEW !!! Network Operations Center (NOC)     This environment provides state of the art monitoring capabilities. It provides next level access to all relevant information necessary to […]

Insider view to SwiftPik: Trade/Giveaway   Our developers and test team are hard at work developing the new Trades and Giveaways feature for SwiftPik. Agents will be able to make trades and give/take […]

eSmart: Coming to a call center near you – take a sneak peek at how eSmart is shaping up.  The eSmart desktop provides automated (smart) editing or manual editing. Figure 1 is […]

Summer is here and there are employees needing vacations and PTO.  For many of your companies, the employees have been sequestered in their homes due to Covid fears for the […]

In the US – Memorial Day   ­ ­­Decoration Day or Memorial Day as it later came to be known, is recognized on the last Monday of May. It began […]

DISASTER RECOVERY: On 4/24, Pipkins redundant network facilities were engaged as a massive fiber cut was experienced by one of our Internet Service Providers. This outage occurred on Pipkins’ corporate […]

Focused 6.0 Development       SWIFTPIK: Swiftpik is currently being redesigned to function as a stand alone application. The new and improved Swiftpik will launch from our new Web […]

WEB ACCESS V5.43     The development team at Pipkins have been working hard getting Web Access and Vacation Planner/Absence Manager to become browser independent, fixing bugs that accompanied this […]

SUMMER 2020 ROUNDUP When last we spoke, my family and I had come home from a road trip to Orlando, Florida to visit Disney World. The trip was a success, […]