ST. LOUIS, MO (May 5, 2014) – Pipkins, Inc., a leading supplier of workforce management (WFM) software and services to the contact center industry, today announced the 2014 User Group Conference will be held May 12-15, 2014 in St. Louis. Pipkins started the User Group Meeting in 1998 to allow clients to network and exchange […]

Pompano, Florida – April 10, 2013 – Promero, a leading reseller and hosting provider of call center and CRM software announced today that it has become a reseller of Pipkins workforce management (WFM) software, Vantage Point. Vantage Point is used in more than 500 sites around the world managing more than 700,000 agents. Vantage Point provides […]

ST. LOUIS, MO (January 28, 2013) — Pipkins, Inc., a leading workforce management or WFM provider supplying software and services to the call center industry, today announced 2013 marks the company’s thirty-year anniversary. For the past three years Pipkins consistently broke company sales records. The year 2012 set an all-time record with 43 new named […]

ST. LOUIS, MO (April 23, 2012) — Pipkins, Inc., a leading workforce management company providing software and services to the call center industry, today announced a record number of new customer acquisitions in the first quarter of 2012, including several Fortune 500 companies. The company, now in its twenty-ninth year, is growing exponentially in a down […]

The Contact Center Executive Summit (http://www.ExecSummit.com) – a highly anticipated conference attended by accomplished leaders from across the globe who gather to collaborate and share proven contact center strategies and innovative best practices – today announced that executives from leading companies including Blinds.com, CareerBuilder, Intuit, New York Life Insurance and Seattle Public Utilities will lead interactive […]

ST. LOUIS, MO (January 16, 2012) — Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, today announced that it will participate in 2012 industry events, including 2012 Call Center Optimization Forums (CCOF) and At-home Agent Seminars, facilitated by Michelle Rowan, At-Home Agent Industry Leader. Call Center Optimization Forums […]

ST. LOUIS, MO (June 22, 2011) — Pipkins, Inc., a leading WFM solutions vendor supplying workforce management software and services to the call center industry, today announced it has implemented a server for hosted customers powered by Fusion-io that supports six times more databases than before. Pipkins saw a significant increase in hosted customers and was challenged […]

Highly Anticipated Fourth Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability ST. LOUIS, MO (February 16, 2011) – Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, today announced their participation in the 2011 Call Center Optimization Forums, […]

ST. LOUIS, MO (February 7, 2011) — Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, today announced they will participate in At-home Agent Seminars, facilitated by Michelle Rowan, At-Home Agent Industry Leader. Seminars are designed exclusively for organizations considering the at-home model, currently in pilot, or expanding […]

CARY, NC May 19, 2010 — Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, has signed a marketing and sales partnership agreement to deliver contact center solutions. Cicero XM™ […]