Pipkins Rated Highest Among Workforce Management Vendors; Industry-First Real-Time Adherence Global View Named Workforce Management Product of the Year ST. LOUIS, MO March 19 /PRNewswire/ — Pipkins, Inc. (http://www.Pipkins.com), a leading supplier of workforce management software and services to the call center industry, today announced that it has received outstanding recognition from two industry experts. Industry […]
Pipkins Honored for Customer Satisfaction & It’s Real-Time Adherence Tool
Registration Fee Waived for 2009 Call Center Optimization Forum
Technology Leaders Pitch In to Provide Opportunity for Contact Center Professionals to Learn Strategies and Best Practices to Survive and Thrive in Challenging Economic Climate March 10, 2009 – Platinum sponsors of the much-anticipated 2009 Call Center Optimization Forum (http://www.OptimizeYourCallCenter.com) today announced that the event’s $299 registration fee has been dropped for call center managers […]
Pipkins Receives Highest Customer Satisfaction Rating For WFM Vendors
Pipkins Rated Highest Among WFM Vendors in Product Solution, Implementation, Service & Support, Training, and Professional Services in Leading Industry Analyst Firm’s Customer Survey ST. LOUIS, MO (February 25, 2009) – Pipkins Inc., (www.Pipkins.com), a leader among workforce management or WFM vendors supplying software and services to the call center industry, today announced that industry […]
Four Reasons Why Now is the Time to Buy a WFM Software Solution
A WFM Software Solution Can Help Your Business Weather Economic Chaos, Looming Recession, Market Upheaval & Uncertainty Everyone is painfully aware of what is happening in the economy. These are uncertain times to say the least. Businesses are having to laser focus their efforts to retain customers, while also controlling costs and improving productivity. Because […]
Pipkins Ends 2008 With Important New Features – Newest Vantage Point Upgrades Further Reduce Call Center Overhead
ST. LOUIS, MO (December 15, 2008) – Pipkins, Inc. ends 2008 with several important upgrades to their Vantage Point suite of workforce management software. Pipkins released Vantage Point Real-Time Agent Adherence Global, a graphical adherence monitoring system that reduces the time and expense required to track schedule compliance for multi-site contact centers. RTA Global centralizes […]
Pipkins Simplifies Multi-Site Real-Time Agent Adherence Monitoring
Real-Time Agent Adherence: Cuts Costs by Enabling One-Stop, At-a-Glance Status Checks for All Contact Centers ST. LOUIS, MO (May 15, 2008) – Pipkins Inc., today released Vantage Point Real-Time Agent Adherence Global, a graphical adherence monitoring system that reduces the time and expense required to track schedule compliance for multi-site contact centers. RTA Global centralizes […]
Pipkins Ends 2007 on a High Note with New Upgrades – New features significantly enhance the ability of supervisors to track agent monitoring
Pipkins, Inc. is ending 2007 with two new features which have significantly enhanced the ability of supervisors to track agent monitoring with one-click and at-a-glance ease. An important addition to the Real Time Adherence module called RTA PLUS, is a new graphic edition of the agent adherence module that eliminates the need for contact center […]
WFM Software Provider Selected for Avaya DeveloperConnection Program
Pipkins, WFM Software Provider, Joins Network of Companies Creating Innovative, IP-Enabled Intelligent Communications Applications ST. LOUIS, MO (September 26, 2006) – Pipkins Inc., a leading WFM software provider supplying workforce management (WFM) solutions for commercial call centers, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications […]
PIPKINS SEES RECORD ATTENDANCE AT ANNUAL USER GROUP MEETING
ST. LOUIS, MO (August 14, 2006) – Pipkins today announced that this year’s annual User Group Meeting held in St. Louis was their most successful since the first meeting held in 1998. Clients from across the United States, as well as Canada, United Kingdom and the Caribbean were in attendance. Pipkins initiated the User Group […]
PIPKINS PROVIDES SOLUTION TO A REPORTING PROBLEM FOR NEXTEL PARTNERS, INC.
February 7, 2006 – Nextel Partners, Inc. (NASDAQ:NXTP) is the fastest growing wireless carrier and the exclusive provider of digital wireless communications services using the Nextel brand name in mid-sized and rural markets in 31 states. Their call centers employ 1,100 partners (employees) and provide inbound care, tech support, retention, fulfillment and activation services. Being unable […]