CARY, NC May 19, 2010 — Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, has signed a marketing and sales partnership agreement to deliver contact center solutions. Cicero XM™ […]
Cicero Inc. Partners with Pipkins, Inc. to Deliver Contact Center Solutions
Pipkins Celebrates Twenty Seven Years of Excellence
Workforce Management Solutions Company Reports Increased Customer Base and Significant Software Upgrade for 2010 ST. LOUIS (January 20, 2010) — Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, today announced that year end 2009 brought an increase in new name accounts of almost 50% from the previous […]
CONTACTUAL PARTNERS WITH PIPKINS TO PROVIDE WORKFORCE MANAGEMENT TO CONTACT CENTER CUSTOMERS
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software SAN CARLOS, CA and ST. LOUIS – June 2, 2009 – Contactual, the global leader in on-demand contact center software that empowers customer facing organizations to end customer frustration, and Pipkins, Inc. a leading supplier of workforce management software and […]
Pipkins Honored for Customer Satisfaction & It’s Real-Time Adherence Tool
Pipkins Rated Highest Among Workforce Management Vendors; Industry-First Real-Time Adherence Global View Named Workforce Management Product of the Year ST. LOUIS, MO March 19 /PRNewswire/ — Pipkins, Inc. (http://www.Pipkins.com), a leading supplier of workforce management software and services to the call center industry, today announced that it has received outstanding recognition from two industry experts. Industry […]
Registration Fee Waived for 2009 Call Center Optimization Forum
Technology Leaders Pitch In to Provide Opportunity for Contact Center Professionals to Learn Strategies and Best Practices to Survive and Thrive in Challenging Economic Climate March 10, 2009 – Platinum sponsors of the much-anticipated 2009 Call Center Optimization Forum (http://www.OptimizeYourCallCenter.com) today announced that the event’s $299 registration fee has been dropped for call center managers […]
Pipkins Receives Highest Customer Satisfaction Rating For WFM Vendors
Pipkins Rated Highest Among WFM Vendors in Product Solution, Implementation, Service & Support, Training, and Professional Services in Leading Industry Analyst Firm’s Customer Survey ST. LOUIS, MO (February 25, 2009) – Pipkins Inc., (www.Pipkins.com), a leader among workforce management or WFM vendors supplying software and services to the call center industry, today announced that industry […]
Four Reasons Why Now is the Time to Buy a WFM Software Solution
A WFM Software Solution Can Help Your Business Weather Economic Chaos, Looming Recession, Market Upheaval & Uncertainty Everyone is painfully aware of what is happening in the economy. These are uncertain times to say the least. Businesses are having to laser focus their efforts to retain customers, while also controlling costs and improving productivity. Because […]
Pipkins Ends 2008 With Important New Features – Newest Vantage Point Upgrades Further Reduce Call Center Overhead
ST. LOUIS, MO (December 15, 2008) – Pipkins, Inc. ends 2008 with several important upgrades to their Vantage Point suite of workforce management software. Pipkins released Vantage Point Real-Time Agent Adherence Global, a graphical adherence monitoring system that reduces the time and expense required to track schedule compliance for multi-site contact centers. RTA Global centralizes […]
Pipkins Simplifies Multi-Site Real-Time Agent Adherence Monitoring
Real-Time Agent Adherence: Cuts Costs by Enabling One-Stop, At-a-Glance Status Checks for All Contact Centers ST. LOUIS, MO (May 15, 2008) – Pipkins Inc., today released Vantage Point Real-Time Agent Adherence Global, a graphical adherence monitoring system that reduces the time and expense required to track schedule compliance for multi-site contact centers. RTA Global centralizes […]
Pipkins Ends 2007 on a High Note with New Upgrades – New features significantly enhance the ability of supervisors to track agent monitoring
Pipkins, Inc. is ending 2007 with two new features which have significantly enhanced the ability of supervisors to track agent monitoring with one-click and at-a-glance ease. An important addition to the Real Time Adherence module called RTA PLUS, is a new graphic edition of the agent adherence module that eliminates the need for contact center […]