Bright Pattern, leading provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution, including WFM San Bruno, CA / St. Louis, MO  Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management (WFM) software and services to the contact center industry, providing sophisticated scheduling and […]

Winter Storm Stella hit the Atlantic coast from Maryland to New England, leaving between three and five feet of snow in some areas over a three-day span.  Weather-related emergencies paralyzed major metropolitan areas, including New York City and Boston, knocking out electricity to more than half a million homes and shutting down airline travel for […]

St. Louis, Missouri – Pipkins, Inc., a leading supplier of workforce management (WFM) software and services to the contact center industry, is revising its logo and corporate colors, according to Dr. James Pipkins, President and CEO of Pipkins. “We are updating our corporate identity with a new logo and revised corporate colors,” said James Pipkins. […]

St. Louis, Missouri – Pipkins, Inc., a leading supplier of workforce management software/services to the contact center industry, has begun migrating its ticketing system over to Autotask®, according to Dr. James Pipkins, President and CEO of Pipkins. “This change in our ticketing system will help us improve response time and make the process of submitting […]

FREMONT, CA –October 14, 2015 – CIOReview (www.cioreview.com) has chosen Pipkins (pipkins.com) for its 20 Most Promising Contact Center Solution Providers 2015. The positioning is based on evaluation of Pipkins real-time performance data, customizable reporting and dashboards to derive actionable results that can be used to improve performance and productivity while lowering costs and increasing profitability for […]

ST. LOUIS, MO (May 5, 2014) – Pipkins, Inc., a leading supplier of workforce management (WFM) software and services to the contact center industry, today announced the 2014 User Group Conference will be held May 12-15, 2014 in St. Louis. Pipkins started the User Group Meeting in 1998 to allow clients to network and exchange […]

Pompano, Florida – April 10, 2013 – Promero, a leading reseller and hosting provider of call center and CRM software announced today that it has become a reseller of Pipkins workforce management (WFM) software, Vantage Point. Vantage Point is used in more than 500 sites around the world managing more than 700,000 agents. Vantage Point provides […]

ST. LOUIS, MO (January 28, 2013) — Pipkins, Inc., a leading workforce management or WFM provider supplying software and services to the call center industry, today announced 2013 marks the company’s thirty-year anniversary. For the past three years Pipkins consistently broke company sales records. The year 2012 set an all-time record with 43 new named […]