eSmart:
Coming to a call center near you – take a sneak peek at how eSmart is shaping up. The eSmart desktop provides automated (smart) editing or manual editing. Figure 1 is the supervisor’s view in automated or smart editor mode. Supervisor interactions are reduced when adjustments are made automatically for late or early start times, no call-no show occurrences, or failures to clock out. Automated scheduling is also possible for employees scheduled by shift duration rather than start and end time. Breaks and lunches are automatically inserted as employees take them. The confirmation key can confirm approved schedules or unapproved schedules when enabled.
We currently are just focusing on the Smart Editor. We will come back to the manual editor in another edition of our newsletter.
Figure 1
Figure 2
Let's explore our actions
provides a clearer presentation of the functions on the menu ribbon and what actions each key can perform. Note also that hot keys will be available for all these actions.
Trim drop down actions
Trim Attendance
Trim Schedule Start and End
Trim Schedule Start
Trim Schedule End
Trim Schedule Start by Min
Trim Schedule End by Min
Trim by Event or Task Category
Trim Starting/Ending Events
Trim Starting Events
Trim Ending Events
Hot Keys
ALT + G
TRL + G
CTRL + ALT + G
CTRL + SHIFT + G
CTRL + ALT + SHIFT + E
CTRL + \
CTRL + ALT + \
CTRL + SHIFT + \
Extend drop down actions
Extend Attendance
Extend Schedule Start
Extend Schedule End
Extend Schedule Start by Min
Extend Schedule End by Min
Extend Schedule End by Min on Event
Adjust Event
Adjust Event Start
Adjust Event End
Adjust Event Start by Min
Adjust Event End by Min CTRL
Copy Event(s) – Paste Different Staff
Copy Event(s) – Paste Same Staff
Hot Keys
CTRL + E
CTRL + SHIFT + E
CTRL + ALT + E
CTRL + ALT + SHIFT + E
ALT + SHIFT + E
CTRL + A
CTRL + SHIFT + A
CTRL + ALT + A
CTRL + SHIFT + ALT + A
Staff ALT + A
Staff SHIFT + A
Shift drop down actions
Shift
Shift Schedule Start
Shift Schedule End
Shift Schedule Start by Min
Shift Schedule End by Min
Hot Keys
CTRL + L
CTRL + ALT + L
CTRL + SHIFT + L
CTRL + SHIFT + ALT + L
Insert drop down actions
Insert
Overwrite Event
Insert Event
Insert Event by Min
Overwrite Optimized Event
Schedule
Overwrite One on One
Overwrite Side by Side
Replace Named Events
Remove Named Events – Fill Gap
Remove and Overwrite Selection – Fill Gap
Add Weekly Schedules
Hot Keys
CTRL + SHIFT + I
CTRL + I
CTRL + ALT + I
CTRL + SHIFT + ALT + I
CTRL + K
SHIFT + K
CTRL + ALT + K
CTRL + SHIFT + K
CTRL + SHIFT + ALT + K
ALT + K
Copy drop down actions
Snip
Remove Selection – Leave Gap
Remove Selection by Min – Leave Gap
Cut
Cut Event(s)
Cut Event(s) by Min
Cut Schedules – Paste Same Staff
Cut and Insert Event(s)
Copy
Copy Schedules – Paste Same Staff
Copy Schedules – Paste Different Staff
Copy and Overwrite Selection
Copy and Insert Selection
Paste
Paste Schedules – Overwrite
Paste Schedules – Insert
Paste Schedules – Delete on Overlap
Paste Schedules – Delete All at Target
Hot Keys
BACKSPACE
SHIFT + BACKSPACE
CTLR + X
CTLR + ALT + X
CTLR + ALT + SHIFT + X
CTLR + SHIFT + X
CTLR + C
CTLR + ALT + C
CTLR + SHIFT + C
CTLR + ALT + SHIFT + C
CTLR + SHIFT + V
CTLR + V
CTLR + ALT + V
CTLR + ALT + SHIFT + V
Attendance drop down actions
Attendance
Add Schedule
Add Schedule by Min
Overwrite Event by Min
Replace Schedule with Single Event
Optimal Schedule by Availability Sign-Up
Overwrite New First Event
Overwrite New Last Event
Overwrite Selection on Overlap
Remove Schedule
Hot Keys
CTLR + B
CTLR + ALT + B
CTLR + SHIFT + B
CTLR + SHIFT + ALT + B
CTRL + Q
CTRL + SHIFT + Q
CTRL + SHIFT + ALT + Q
CTRL + ALT + Q
CTRL + BACKSPACE
Figure 3
is a real time deviation report for needed adjustments in optimizing schedules for higher productivity and efficiency.
Real-time deviation reporting provides staffing surplus or short- age information at any point during the shift so that adjustments can be made to optimize the schedule for a higher productivity percentage and scheduling efficiency.
Schedule a demo now !!!
We completed further testing on SwiftPik functionality. About 220 tests have been performed since testing began four months ago, with 75 of those completed in June. Those functions with issues or potential issues have been identified and are sent back to developers. After the exploratory tests are completed, a more formal test plan will be produced. Our development methods are compliant with our ISO 27001:2013 certification.
Upgrades to 5.43 are almost completed. We only have a handful of customers left to complete.
Tradeshow News
In August 5th we will be traveling to Anaheim, CA for the APCO 2022 - August 7-10. Come and see us @ booth #224.