With summer holidays right around the corner, how can call centers be prepared for last minute changes that occur with agent scheduling? Dealing with the challenges of call center vacation scheduling […]
Improve Back-Office Performance: Enterprise Workforce Management Can Fine-Tune Operational Efficiencies
When it comes to staffing requirements and operational-performance goals, mortgage companies differ vastly. By ensuring you have the proper number and types of employees scheduled to manage your back office […]
At-Home Call Center Agents: A Model for the Future Contact Center
The At-Home Agent Model is rapidly changing call center operations. Approximately 30% of U.S. companies currently utilize at-home call center agents and that number is predicted to increase to 80% by 2013. […]
Pipkins Provides Pro-Active Support for Hosted WFM Customers
Pipkins’ hosted WFM customer, Coventry Health Care, recently experienced an issue that could have caused workforce management (WFM) scheduling problems. While performing normal monitoring duties, a Pipkins technician observed what […]
Pipkins to Participate in 2011 Call Center Optimization Forums
Highly Anticipated Fourth Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability ST. LOUIS, MO (February 16, 2011) – Pipkins, Inc., […]
Pipkins Participates in At-Home Agent Seminars – Seminars Facilitated by At-Home Industry Leader, Michelle Rowan
ST. LOUIS, MO (February 7, 2011) — Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, today announced they will participate in At-home […]
WFM Technology & the Pipkins Advantage – 5 Features That Set Us Apart
The current economy is driving financial decisions and it is more important than ever for companies to ensure they receive the most benefit for dollars allocated to technology implementation or upgrades. Although […]
Building the Case for Best-of-Breed Workforce Management Providers
Many arguments have been made regarding the decision to purchase software from best-of-breed versus end-to-end vendors, including workforce management providers. There are valid points on each side of the discussion. Many best-of-breed […]
Cicero Inc. Partners with Pipkins, Inc. to Deliver Contact Center Solutions
CARY, NC May 19, 2010 — Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that Pipkins, Inc., a leading supplier of […]
Why Do Workforce Management Solutions aka WFM Systems Fail?
On November 28, 1979, New Zealand Airlines Flight 901 left Auckland Airport carrying 237 passengers and 20 crew members. The flight was a routine sightseeing trip bound for Antarctica. Flight Planning entered […]
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