Many arguments have been made regarding the decision to purchase software from best-of-breed versus end-to-end vendors, including workforce management providers. There are valid points on each side of the discussion. Many best-of-breed […]
Archives for 2010
Cicero Inc. Partners with Pipkins, Inc. to Deliver Contact Center Solutions
CARY, NC May 19, 2010 — Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that Pipkins, Inc., a leading supplier of […]
Why Do Workforce Management Solutions aka WFM Systems Fail?
On November 28, 1979, New Zealand Airlines Flight 901 left Auckland Airport carrying 237 passengers and 20 crew members. The flight was a routine sightseeing trip bound for Antarctica. Flight Planning entered […]
Pipkins Celebrates Twenty Seven Years of Excellence
Workforce Management Solutions Company Reports Increased Customer Base and Significant Software Upgrade for 2010 ST. LOUIS (January 20, 2010) — Pipkins, Inc., a leading supplier of workforce management software and […]