Pipkins, Inc. is ending 2007 with two new features which have significantly enhanced the ability of supervisors to track agent monitoring with one-click and at-a-glance ease. An important addition to […]
Archives for 2007
9 Criteria to Assess Mission-Critical WFM Technology
Having the right amount of agents scheduled for the right day and the right time is crucial to any call center’s profitability. That’s why workforce management (WFM) systems can and […]
9 Tips for Evaluating Workforce Management Systems
Any call center manager knows that the profitability of their company can be greatly impacted by under- and over-staffing in the call center. If your forecasting or scheduling system is […]