Looking for one solution to take care of your contact center needs?
Pipkins now offers call center solutions beginning with an omnichannel queue management platform. Our omnichannel platform starts with an ACD offering skill-based call routing; our IVR makes interactions with customers/clients more efficient, and quality assurance to allow your company oversight in how well your call center is running.
Absence Management Made Easy
Pipkins’ Absence Manager has configurations for federal, state, and local laws to keep your company in compliance. In addition, we can add statutory regulations, and corporate rules that are necessary for your HR department to administer time off for your employees.
Sick leave? PTO? Unpaid Time Off? Multiple States? No problem! Our implementation specialist will spend time with your HR department to make sure all your requirements are properly configured in our system.
Accurate Forecasting & Scheduling
Merlang algorithms make our forecasting more accurate than the competition and allow your business to solve complex operational issues – all while saving your company money from the reduced costs. Increase your profit margins, decrease your stress!
Get the correct number of workers necessary to handle the workload and update schedules automatically. Our intraday management system allows you multiple ways to optimize your schedules as the day progresses – crisis management at your fingertips.
Task Tracking For A More Efficient Workplace
It’s more than just a time clock system; our Intellitrack allows your business to see just how long it takes to perform certain tasks, see which employees are needing coaching and which are excelling, and may change the future of how you schedule your workers.
Pipkins makes resource optimization possible by identifying areas that need improvement and those people who are leading the production.
Taken together, Pipkins has call center solutions that all call centers need and we can show you which of our solutions best fit your needs. Give us a call today.