Pompano, Florida – April 10, 2013 – Promero, a leading reseller and hosting provider of call center and CRM software announced today that it has become a reseller of Pipkins workforce management (WFM) software, Vantage Point. Vantage Point is used in more than 500 sites around the world managing more than 700,000 agents. Vantage Point provides scheduling, forecasting, adherence, planning and reporting needs for multi-site, multi-media and complex skill-based environments involving numerous ACDs across multiple vendors. Vantage Point uniquely handles every contact that comes into organizations including calls, chats, email and back office work items. Pipkins’ advanced features including Web Access, Performance Management, Real-Time Adherence, Smart Phone Access and @HomeVantage enable companies the ability to solve complex operational issues.
“We are very pleased to incorporate Pipkins Vantage Point to our contact center solutions,’ stated Gregg Troyanowski, president of Promero. ‘Pipkins has provided enterprise WFM solutions since 1983 and we are proud to align ourselves with this fine company.”
Pipkins, Inc. was incorporated in 1983. Headquartered in St. Louis, Missouri, Pipkins has become the leading supplier of workforce management software and services to the call center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. The company has an installed base of solutions in a wide variety of industries, from financial services and health care to manufacturing, travel, and telecommunications. For thirty years, Pipkins has consistently created and delivered superior workforce management products for call centers of all sizes. Pipkins’ boasts thirteen industry-first applications with solutions that are three to five years ahead of the curve. Visit Pipkins’ website at https://www.pipkins.com
Founded in 2001, Promero is a leading business consultant and software provider specializing in contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Visit Promero’s website at http://www.promero.com . Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.