ST. LOUIS, MO – November 10, 2004 – Vermont Country Store purchased Pipkins’ workforce management (WFM) software in 1997. They were previously using Excel spreadsheets to create schedules. Consequently, scheduling was […]
Archives for 2004
Strategies for Optimal Contact Center Agent Adherence
Try these three simple strategies to optimize contact center agent adherence for improved service levels. There are many reasons why agents fall out of adherence and it is an inherent […]
Pipkins Teams with Syntora to Integrate Workforce Scheduling with Agent Productivity Tools for Peak Contact Center Efficiency
Agreement Will Help Improve Operations by Optimizing Agent Performance ST. LOUIS, MO (August 10, 2004) – Pipkins Inc. announced today that it has formed a strategic alliance with Syntora, Inc., […]
Texas Digital Systems Announces Partnership with Pipkins, Leading Provider of Workforce Management Solutions
Combined Forces Offer Customers Premier Call Center Solutions (February 4, 2004) College Station, Texas – Texas Digital Systems, Inc. (TDS), a global provider of real-time visual alert communication solutions, announced […]