Savings Reflect Better Agent Utilization, Faster Call Handling and Reduced Toll Costs ST. LOUIS, MO (August 13, 2003) – Pipkins Inc. today announced the results of a study showing that […]
Archives for 2003
Pipkins Introduces Real-Time Intraday Optimization Suite
Expedite Current-Day Staffing Changes in Call Centers Using First Complete Real-Time Intraday Optimization Toolkit from Pipkins ST. LOUIS, MO (July 29, 2003) – Pipkins Inc. today announced the availability of […]
New Agent Notification Module for Pipkins’ Vantage Point Sends Pop-Up Alerts for Intra-Day Schedule Adjustments
Supervisors Can Send New Schedules, Request Overtime without Disrupting Operations ST. LOUIS, MO (May 6, 2003) – Pipkins Inc. today announced an industry-first Agent Notification System for its Vantage Point […]
MBS Books Benefits From Using Vantage Point for Call Center Scheduling
Call Center Scheduling System Eliminated $50,000 in Agency Temp Hirings in One Month Alone ST. LOUIS, MO (April 22, 2003) – MBS Textbook Exchange, Inc. and MBS Direct, LLC (“MBS […]
PIPKINS ADDS IONTAS TECHNOLOGY TO VANTAGE POINT, ENABLING CALL CENTERS TO TRACK AGENT COMPUTER USE
Navigation Patterns Will Help Guide Training, Allow Scheduling To Reflect Desktop Activities ST. LOUIS, MO (April 16th, 2003) – Pipkins Inc. announced today that it is now offering the Iontas […]
New IVR Module for Pipkins’ Vantage Point Software Streamlines Call Center Change Requests & Schedule Retrieval – Can Be Accessed by Both Agents and Supervisors
ST. LOUIS, MO (February 10, 2003) – Pipkins Inc. has introduced a new add-on IVR scheduling support module for its Vantage Point workforce management software that enhances the ability of […]
Pipkins’ Vantage Point Adds Intra-Day Schedule Re-optimization, Simplifying Current-Day Staffing Changes for Call Centers
Adjusts Schedules for Absences & Other Variables; Notifies Agents Automatically ST. LOUIS, MO (January 24, 2003) – Pipkins Inc. today announced the addition of a unique intra-day schedule re-optimization feature […]