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Enterprise Workforce Management Solutions, Since 1983

Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Pipkins' Products

Product: Vantage Point

Vantage Point

Comprehensive scheduling, forecasting, and planning functionality.

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Product: Web Access

WebAccess

The tools your agents and supervisors need to make the workday easier.

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Product: Dashboard

Dashboard

A ticker providing you with realtime info for single agents or entire centers.

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Product: Performance Management

Performance Management

Consolidate realtime performance data into custom formats for actionable results.

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Product: Smart Phone Access

 Mobile Access

View schedules, adherence info, and send information from anywhere.

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Product: Real Time Adherence

Real Time Adherence

View agents' schedules and adherence in Real-Time.

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Product: @Home Advantage

@Home Advantage

Effectively manage and schedule at home agents with this self-service scheduling tool.

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Product: Hosted

Hosted

Realtime visibility and automation without the high costs of our competitors.

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Powerful Differentiators that Establish Pipkins as an Industry Leader

One Database

Advanced Forecasting

Policies and Directives

At-Home Agent Suite

Pipkins' Press Releases, Articles, and White Papers

NEW! Four Things You Can Do to Improve Agent Retention in Your Contact Center(s)

Your approach to workforce management and the systems you use can play a vital role in keeping team members motivated, while increasing loyalty, engagement and job satisfaction.


NEW! Voting Laws and Contact Center Management

Can your workforce management solution handle the additional complications associated with election day (governmental laws, union rules, HR requests, etc.)? The consequences can be significant – lost productivity, higher labor costs, fines and in some cases, jail time.


NEW! New Laws on Overtime and Contact Center Management

The right WFM solution can help you comply with the new laws on overtime that apply to exempt as well as hourly employees.


NEW! Enterprise WFM: Forecasting May Be at Its Core but Its Scope Is Much Broader

While accurate forecasting is at the core of today's best fully integrated Workforce Management solutions, a modern suite of enterprise-class WFM tools can and should do so much more to improve the efficiency and effectiveness of your contact center operations.

Companies using Pipkins' Products

QVC FEDEX 1800 Flowers
Scottrade Kelly Services Scholastic
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