Enterprise Workforce Management Solutions, Since 1983
Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with
thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.
Comprehensive scheduling, forecasting, and planning functionality.
The tools your agents and supervisors need to make the workday easier.
A ticker providing you with realtime info for single agents or entire centers.
Consolidate realtime performance data into custom formats for actionable results.
View schedules, adherence info, and send information from anywhere.
Real Time Adherence
View agents' schedules and adherence in Real-Time.
Effectively manage and schedule at home agents with this self-service scheduling tool.
Realtime visibility and automation without the high costs of our competitors.
Powerful Differentiators that Establish Pipkins as an Industry Leader
Pipkins' Press Releases, Articles, and White Papers
If your workforce management solution has the capability to allow users to add or adjust parameters referred to by some WFM providers as "Policies", you can make minor tweaks and major adjustments to any part of your WFM process without involving your vendor's support team, giving you the flexible, agile toolkit you need.
Your approach to workforce management and the systems you use can play a vital role in keeping team members motivated, while increasing loyalty, engagement and job satisfaction.
Can your workforce management solution handle the additional complications associated with election day (governmental laws, union rules, HR requests, etc.)? The consequences can be significant – lost productivity, higher labor costs, fines and in some cases, jail time.
The right WFM solution can help you comply with the new laws on overtime that apply to exempt as well as hourly employees.
Companies using Pipkins' Products