Pipkins has been at the forefront of workforce management technology since 1983, creating and delivering superior workforce management products for call centers of all sizes with thirteen industry-first applications.
Five powerful differentiators establish Pipkins as an industry leader:
It is critical for companies to be able to properly forecast and schedule back office employees, track their adherence in real time, and streamline the workflow between the front and back office in order to:
- improve quality
- enhance customer experience
- increase operating efficiency
- lift productivity and reduce attrition
Pipkins' Spreadsheet Performance Management consolidates real time performance data into customizable reporting and dashboards for actionable results. Performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPI's).
EventsCall Center Summit-2014
January 21-24, Orlando, FL
Remote Working Summit
February 4-5, Dallas, TX
Customer Contact 2014, East:
A Frost & Sullivan
April 6-9, Marco Island, FL
April 15-17, Nashville, TN
Contact Center Expo & Conference
May 6-9, San Diego, CA
Featured White Papers
Workforce Management Has Moved to the Cloud: Beware of Vendors Bearing Gifts!
Pipkins, Inc. - 1 McBride and Son Center Drive, Suite 140, Chesterfield, MO 63005 Phone: (314) 469-6106 Fax: (636) 778-1134 - Email: firstname.lastname@example.org
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