Pipkins has been at the forefront of workforce management technology since 1983, creating and delivering superior workforce management products for call centers of all sizes with thirteen industry-first applications.

Five powerful differentiators establish Pipkins as an industry leader:

Back Office Scheduling – A Critical Component for Improving Organizational Efficiency

It is critical for companies to be able to properly forecast and schedule back office employees, track their adherence in real time, and streamline the workflow between the front and back office in order to:

• improve quality
• enhance customer experience
• increase operating efficiency
• lift productivity and reduce attrition

Performance Management

Pipkins' Spreadsheet Performance Management consolidates real time performance data into customizable reporting and dashboards for actionable results. Performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPI's).