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Enterprise Workforce Management Solutions, Since 1983

Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

20th Annual Pipkins User Group Conference

September 20-21 in Memphis, Tennessee


Peabody Memphis Logo Peabody Hotel Memphis Exterior

The Pipkins 2016 User Conference is being held on September 20-21, in Memphis, Tennessee, and it's being hosted by FedEx at the Peabody Hotel in the Heart of downtown Memphis.

For this our 20th Annual Pipkins User Group Conference, join us at one of the South's grandest hotels in the very birthplace of Rock 'n' Roll.

Mark your calendar, or better yet, register today!

Click here for more information, the conference agenda, and registration form.

Pipkins' Products

Product: Vantage Point

Vantage Point

Comprehensive scheduling, forecasting, and planning functionality.

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Product: Web Access

WebAccess

The tools your agents and supervisors need to make the workday easier.

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Product: Dashboard

Dashboard

A ticker providing you with realtime info for single agents or entire centers.

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Product: Performance Management

Performance Management

Consolidate realtime performance data into custom formats for actionable results.

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Product: Smart Phone Access

 Mobile Access

View schedules, adherence info, and send information from anywhere.

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Product: Real Time Adherence

Real Time Adherence

View agents' schedules and adherence in Real-Time.

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Product: @Home Advantage

@Home Advantage

Effectively manage and schedule at home agents with this self-service scheduling tool.

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Product: Hosted

Hosted

Realtime visibility and automation without the high costs of our competitors.

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Powerful Differentiators that Establish Pipkins as an Industry Leader

One Database

Advanced Forecasting

Policies and Directives

At-Home Agent Suite

Pipkins' Press Releases, Articles, and White Papers

NEW! 11 Key Features In Any WFM Solution (Part 1 of 2)

When you are considering Workforce Management products and providers, there are 11 key features that should factor into your overall evaluation process. (Part 1 of 2)


NEW! 11 Key Features In Any WFM Solution (Part 2 of 2)

When you are considering Workforce Management products and providers, there are 11 key features that should factor into your overall evaluation process. (Part 2 of 2)

Click here for more Articles from Pipkins


NEW! Pipkins Updating Its Look with a New Logo

Pipkins is revising its logo and corporate colors as part of an update to its corporate identity.

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NEW! Pipkins Migrating to Autotask

Pipkins is migrating its ticketing system to Autotask to help improve response time and make the process of submitting work tickets faster and easier.

Click here for more Press Releases

Companies using Pipkins' Products

QVC FEDEX 1800 Flowers
Scottrade Kelly Services Scholastic
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