Enterprise Workforce Management ...Since 1983

Pipkins has been at the forefront of workforce management technology since 1983, creating and delivering superior workforce management products for call centers of all sizes with thirteen industry-first applications.


Five powerful differentiators establish Pipkins as an industry leader:


One Database, Advanced Forecasting, Policies and Directives, At-Home Agent Suite, Smart phone Access


Back Office Scheduling – A Critical Component for Improving Organizational Efficiency


It is critical for companies to be able to properly forecast and schedule back office employees, track their adherence in real time, and streamline the workflow between the front and back office in order to:

  • improve quality
  • enhance customer experience
  • increase operating efficiency
  • lift productivity and reduce attrition

Performance Management


Pipkins' Spreadsheet Performance Management consolidates real time performance data into customizable reporting and dashboards for actionable results. Performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPI's).


RTA Dashboard

Customer Quotes

Customer Quotes

Events

Contact Center Expo & Conference
May 6-9
San Diego, CA

Pipkins User Meeting
May 12-15
St. Louis, Mo

NECCF
June 10
Foxboro, MA

Latest News




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Pipkins, Inc. - 1 McBride and Son Center Drive, Suite 140, Chesterfield, MO 63005 Phone: (314) 469-6106 Fax: (636) 778-1134 - Email: info@pipkins.com
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