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Enterprise Workforce Management Solutions, Since 1983

Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Pipkins' Products

Product: Vantage Point

Vantage Point

Comprehensive scheduling, forecasting, and planning functionality.

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Product: Web Access

WebAccess

The tools your agents and supervisors need to make the workday easier.

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Product: Dashboard

Dashboard

A ticker providing you with realtime info for single agents or entire centers.

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Product: Performance Management

Performance Management

Consolidate realtime performance data into custom formats for actionable results.

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Product: Smart Phone Access

 Mobile Access

View schedules, adherence info, and send information from anywhere.

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Product: Real Time Adherence

Real Time Adherence

View agents' schedules and adherence in Real-Time.

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Product: @Home Advantage

@Home Advantage

Effectively manage and schedule at home agents with this self-service scheduling tool.

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Product: Hosted

Hosted

Realtime visibility and automation without the high costs of our competitors.

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Powerful Differentiators that Establish Pipkins as an Industry Leader

One Database

Advanced Forecasting

Policies and Directives

At-Home Agent Suite

Pipkins' Press Releases, Articles, and White Papers

NEW! Does the Thought of Holiday Scheduling Raise Your Stress Level? Better WFM Tools Might Ease That Stress.

Holiday staffing can be challenging at best in the contact center industry. Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale, lowering productivity, and in the case of sales operations, such as ecommerce/catalog retailers, restricting potential sales revenue.


NEW! What to Look for When Choosing a WFM Forecasting Tool for Your Contact Center(s)

The forecasting tool is the key component in any workforce management suite. So much depends on the accuracy of your forecasts and scheduling. Making the wrong choice for your contact center(s) can have dire consequences.


NEW! Back Office Scheduling: A Critical Element in Your Overall Operational Efficiency

Now more than ever, it is vital for organizations to properly forecast workloads and schedule their back office employees based on those workload forecasts, track adherence to their schedules in real time, and streamline the workflow between front and back offices.


NEW! Four Things You Can Do to Improve Agent Retention in Your Contact Center(s)

Your approach to workforce management and the systems you use can play a vital role in keeping team members motivated, while increasing loyalty, engagement and job satisfaction.


Companies using Pipkins' Products

QVC FEDEX 1800 Flowers
Scottrade Kelly Services Scholastic
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