Call Center Staff
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"After conducting another thorough evaluation of competing WFM products, it's remarkable how little things have changed with your competitors (aside from their names). We've found that the big-flashy solutions have strong marketing and sales but still lack in delivering substance. In my opinion, Pipkins continues to offer the most solid, accurate, reliable WFM solution on the market."
~TOM ZITO | Senior Director, Customer Service and Support Center, Auto Casualty Solutions Mitchell International, Inc.

Enterprise Workforce Management Solutions, Since 1983

Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Pipkins' Products

Product: Vantage Point

Vantage Point

Comprehensive scheduling, forecasting, and planning functionality.

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Product: Web Access


The tools your agents and supervisors need to make the workday easier.

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Product: Dashboard


A ticker providing you with realtime info for single agents or entire centers.

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Product: Performance Management

Performance Management

Consolidate realtime performance data into custom formats for actionable results.

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Product: Smart Phone Access

 Mobile Access

View schedules, adherence info, and send information from anywhere.

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Product: Real Time Adherence

Real Time Adherence

View agents' schedules and adherence in Real-Time.

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Product: @Home Advantage

@Home Advantage

Effectively manage and schedule at home agents with this self-service scheduling tool.

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Product: Hosted


Realtime visibility and automation without the high costs of our competitors.

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Powerful Differentiators that Establish Pipkins as an Industry Leader

One Database

Advanced Forecasting

Policies and Directives

At-Home Agent Suite

Pipkins' Press Releases, Articles, and White Papers

NEW! Pipkins - Look Beyond The Marketing Hype

Choose your vendor based on results, not promises.

Pipkins-LookBeyondMarketingHype (PDF file)PDF image

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NEW! CIOReview Selects Pipkins for 20 Most Promising Contact Center Solution Providers 2015

Annual list showcases the 20 Most Promising Contact Center Solution Providers 2015; Pipkins makes it to CIOReview’s top Contact Center Solution Providers list for providing forecasting and scheduling technology to contact centers for handling both the front and back office operations.
Pipkins CIOReview Press Release (PDF file)

Read CIOReview's Interview with Dr. Pipkins (page 46)

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Companies using Pipkins' Products

QVC FEDEX 1800 Flowers
Scottrade Kelly Services Scholastic
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