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Enterprise Workforce Management Solutions, Since 1983

Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Pipkins' Products

Product: Vantage Point

Vantage Point

Comprehensive scheduling, forecasting, and planning functionality.

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Product: Web Access


The tools your agents and supervisors need to make the workday easier.

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Product: Dashboard


A ticker providing you with realtime info for single agents or entire centers.

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Product: Performance Management

Performance Management

Consolidate realtime performance data into custom formats for actionable results.

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Product: Smart Phone Access

 Mobile Access

View schedules, adherence info, and send information from anywhere.

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Product: Real Time Adherence

Real Time Adherence

View agents' schedules and adherence in Real-Time.

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Product: @Home Advantage

@Home Advantage

Effectively manage and schedule at home agents with this self-service scheduling tool.

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Product: Hosted


Realtime visibility and automation without the high costs of our competitors.

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Powerful Differentiators that Establish Pipkins as an Industry Leader

One Database

Advanced Forecasting

Policies and Directives

At-Home Agent Suite

Pipkins' Press Releases, Articles, and White Papers

NEW! Pipkins - What is Appearance Worth?

Choosing the right workforce management solution requires more than depending on what the vendor tells you. Learn when to break out the bucks - and when to hold on to your cash.

Pipkins-What is Appearance Worth? (PDF file)PDF image

Click here for more Articles from Pipkins

NEW! CRMXchange Executive Interview with Dr. James Pipkins

An Enduring Vision Drives 33 Years of Success for a Cornerstone of the Contact Center Industry

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Companies using Pipkins' Products

QVC FEDEX 1800 Flowers
Scottrade Kelly Services Scholastic
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