Enterprise Workforce Management Solutions, Since 1983
Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For over three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with
thirteen industry-first applications. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.
Comprehensive scheduling, forecasting, and planning functionality.
The tools your agents and supervisors need to make the workday easier.
A ticker providing you with realtime info for single agents or entire centers.
Consolidate realtime performance data into custom formats for actionable results.
View schedules, adherence info, and send information from anywhere.
Real Time Adherence
View agents' schedules and adherence in Real-Time.
Effectively manage and schedule at home agents with this self-service scheduling tool.
Realtime visibility and automation without the high costs of our competitors.
Powerful Differentiators that Establish Pipkins as an Industry Leader
Pipkins' Press Releases, Articles, and White Papers
Holiday staffing can be challenging at best in the contact center industry. Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale, lowering productivity, and in the case of sales operations, such as ecommerce/catalog retailers, restricting potential sales revenue.
The forecasting tool is the key component in any workforce management suite. So much depends on the accuracy of your forecasts and scheduling. Making the wrong choice for your contact center(s) can have dire consequences.
Now more than ever, it is vital for organizations to properly forecast workloads and schedule their back office employees based on those workload forecasts, track adherence to their schedules in real time, and streamline the workflow between front and back offices.
Your approach to workforce management and the systems you use can play a vital role in keeping team members motivated, while increasing loyalty, engagement and job satisfaction.
Companies using Pipkins' Products