There are three basic types of workforce management solutions (WFM): Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all three options so we can better meet your organization's specific needs.
Hosted (or Cloud-Based) Solutions
Pipkins' hosted or cloud-based workforce management solutions utilize workforce and performance management, as well as back office on a single server, architecture, and platform with access anywhere, anytime. Organizations benefit from our enterprise software without high up-front licensing costs, IT expenditures, etc. Our hosted solution offers a quick return on investment as well as the benefits of Pipkins' proven technology.
WebAccess (more info at WorkforceScheduling.com) is a flexible subscription based solution provided through a secure SOC2 Type II data center. Security is ensured through web-based or mobile login access. WebAccess offers the following benefits:
- No hardware or software to install
- Flexible month-to-month subscription costs
- Operating expense as opposed to large capital expenditure
- Access anytime, anywhere with no "VPN" requirement
- Peace of mind, we manage it for you
- Enterprise software capabilities at a much lower cost
- Fast implementation process
Pipkins is the only hosted offering for workforce and performance management, as well as back office capabilities, on a single database. Our hosted solution gives companies real-time visibility and process automation without the high capital expenditures and IT costs required by many other workforce management vendors.
If you have already invested in the servers and infrastructure to operate a premise-based workforce management solution, or you have specific security requirements that make a hosted solution impractical, you may prefer a premise-based solution. Our track-record for providing premise-based WFM solutions dates back to our founding in 1983.
Put our expertise in premise-based solutions to work for your organization. Call us today to discuss your specific needs and requirements for premise-based WFM.
Mobile WFM solution offers the maximum flexibility in that agents and supervisors can use their tools from anywhere, at any time with only internet access and their smart phone or tablet, freeing them from being tied to their workstation or laptop.
Call us today to learn more about our browser-based and app-based mobile workforce management solutions.