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Absence Management and Putting Up that ‘Gone Fishing’ Sign

Gone fishin’ by shady, wady pool I’m wishin’ I could be that kind of fool I’d say “no more work for mine” On my door I’d hang a sign, “gone fishin’” Nick Kenny and Charles Kenny One of my favorite duets is Louis Armstrong and Bing Crosby singing about heading to their favorite fishing hole […]

Workforce Management Solution Provider Pipkins Opens New UK Data Center

Pipkins has opened a new data center in London, according to Dr. James Pipkins, President and CEO of Pipkins, Inc., a leading provider of workforce management software solutions and services to the contact center industry. “To better serve our customers in the United Kingdom, continental Europe and the Middle East, we have opened a new data […]

The Blind Men, the Elephant & Looking Glass, or the Introduction of a New WFM Solution with Countless Uses

Having just returned from the 20th Annual HR Technology Conference and Exposition where we introduced several of our newest workforce management solutions, I was amazed at how many different uses people thought of as they examined one of our newest tools, Looking Glass™. It reminded me of the story about the Blind Men and the […]

Workforce Management Tools Enable Successful Telecommuting

Jim Reidy spoke about telecommuting at the Society for Human Resource Management’s 2016 Employment Law & Legislative Conference in Washington, D.C. In short, he noted that telecommuting could save companies about $11,000 a year per worker and made employees happier as they saved about $7000 a year on commuting costs, office attire, and the like. Workers […]

New York City Scheduling for Fast Food Workers and the New Costs of Getting Workforce Management Wrong

Starting this November (Nov. 2017), New York City is implementing more stringent regulations on the scheduling of fast food workers in the Big Apple, putting increased burdens on these businesses in terms of their workforce management (WFM). NYC’s new Fair Workplace legislation consists of several separate bills with regulations for the minimum amount of time […]

Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration

Bright Pattern, leading provider of omnichannel cloud contact software integrates with Pipkins to enable the complete contact center solution, including WFM San Bruno, CA / St. Louis, MO  Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management (WFM) software and services to the contact center industry, providing sophisticated scheduling and […]

Pipkins, Inc. Plans for New Jobs in Missouri

CHESTERFIELD, MISSOURI — Yesterday, Gov. Eric Greitens announced four business expansions across the state including Pipkins, Inc., a provider of workforce management solutions for the contact center industry, which is planning to create 10 new jobs in Chesterfield. “We are working hard every single day to get more jobs with higher pay for Missourians—and businesses and […]

Disaster Recovery Procedures Enacted by Winter Storm Stella as Reported by Pipkins

Winter Storm Stella hit the Atlantic coast from Maryland to New England, leaving between three and five feet of snow in some areas over a three-day span.  Weather-related emergencies paralyzed major metropolitan areas, including New York City and Boston, knocking out electricity to more than half a million homes and shutting down airline travel for […]

Pipkins’ Workforce Management – Where is the ROI?

Almost all Pipkins’ workforce management (WFM) customers achieve ROI well within year 1. Where these savings come from differs depending upon the structure and nature of the organization. Typically, however, they fall into the following categories… Contact Center Staff Related Savings Service level improvements and efficiencies Better use of planning and Admin. staff For sales […]

Does the Thought of Holiday Scheduling Raise Your Stress Level? Better WFM Tools Might Ease That Stress.

Holiday staffing can be challenging at best in the contact center industry, especially if you are using inadequate WFM tools. Inaccurate forecasts can result in overstaffing or understaffing, driving up costs, negatively impacting team morale, lowering productivity, and in the case of sales operations, such as ecommerce/catalog retailers, restricting potential sales revenue. That’s the last […]