As you probably know, Santa’s call centers have been using Pipkins for their scheduling and forecasting for some time now. Santa’s Toy Factory has recently purchased Pipkins’ monitoring and mentoring solution to make sure the elves are fully trained and to detect the ones skipping out early to play with the reindeer. According to Santa, […]
Santa Selects Pipkins WFM Solution for His North Pole Contact Center
St. Louis, Missouri – It became official today … Pipkins, Inc. was chosen to be the workforce management (WFM) software provider for the North Pole Contact Center serving Santa’s Workshop. “Never met such a jolly group of contact center agents, but then again, they are elves and elves are a merry bunch.” said Dr. James […]