
Vantage Point
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, ...
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Omnichannel, Cloud-Hosted ACD – NEW!
Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with ...
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Performance Management
Pipkins' Spreadsheet Performance Management consolidates real-time performance data into customizable reporting and dashboards so you can get the actionable data ...
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SwiftPik for iOS
The next stage in the evolution of mobile workforce management. SwiftPik for Android Coming Soon! ...
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Mobile Access
Mobile device support is now offered exclusively for Pipkins Vantage Point WebAccess module. This enhancement enables users equipped with smart ...
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Real-Time Adherence
Managing agents throughout the day is a critical component of ensuring operational efficiency in your contact center. You need a ...
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@HomeVantage
Pipkins' @HomeVantage gives organizations the ability to effectively manage their agents as the "Home Shoring" phenomenon continues to rapidly grow ...
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Hosted, Premise-Based and Mobile WFM
There are three basic types of workforce management solutions (WFM): Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all ...
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