Enterprise Workforce Management Solutions

Contact Center WFM Solutions

Contact Center WFM Solutions

Vantage Point icon

Vantage Point

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, ...
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Omnichannel, Cloud-Hosted ACD – NEW!

Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with ...
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WebAccess

WebAccess was created to improve communication and automate many routine tasks for agents and their supervisors. Streamlined communications and process automation ...
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Dashboard

Real-time, ticker-style data for contact center agents and supervisors. The customer journey is one of the most critical things on ...
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Performance Management icon

Performance Management

Pipkins' Spreadsheet Performance Management consolidates real-time performance data into customizable reporting and dashboards so you can get the actionable data ...
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SwiftPik for iOS

The next stage in the evolution of mobile workforce management. SwiftPik for Android Coming Soon! ...
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Mobile Access icon

Mobile Access

Mobile device support is now offered exclusively for Pipkins Vantage Point WebAccess module. This enhancement enables users equipped with smart ...
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Real-Time Adherence

Managing agents throughout the day is a critical component of ensuring operational efficiency in your contact center. You need a ...
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Homevantage icon

@HomeVantage

Pipkins' @HomeVantage gives organizations the ability to effectively manage their agents as the "Home Shoring" phenomenon continues to rapidly grow ...
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hosted mobile & premise based icon

Hosted, Premise-Based and Mobile WFM

There are three basic types of workforce management solutions (WFM): Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all ...
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Solutions
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- Absence Management – NEW!
- ACD – NEW!
  ACD – NEW!
  Introducing our new Cloud Contact Center Software Package, a sophisticated omnichannel ACD and more. Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with this new, cloud-hosted ACD solution powered by Bright Pattern.
  Learn More Request a Demo or call 800.469.6106
- IntelliSUITE – NEW!
  IntelliSUITE – NEW!
  With IntelliSUITE our newest enterprise workforce management solution, you can generate schedules, track actual hours worked, confirm hours worked for payroll, have an audit process for hours worked, and track time spent per task to gauge efficiency and effectiveness across your organization.
  Learn More Request a Demo or call 800.469.6106
- IntelliVIEW – NEW!
  IntelliVIEW – NEW!
  IntelliVIEW is Pipkins’ new mentoring and collaboration tool. It allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, and it’s conveniently embedded inside your Pipkins’ workforce management suite.
  Learn More Request a Demo or call 800.469.6106
- IntelliTRACK – NEW!
  IntelliTRACK – NEW!
  Forget about the standard time clock apps you’ve used. Pipkins’ cloud-based IntelliTRACK is a time clock, a task tracker and more. And, it can be used by your entire workforce, including at-home and offsite workers.
  Learn More Request a Demo or call 800.469.6106
- Vantage Point
  Vantage Point
  Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.
  Learn More Request a Demo or call 800.469.6106
- WebAccess
  WebAccess
  WebAccess was created to improve communication and automate many routine tasks for agents and their supervisors. Streamlined communications and process automation are critical for organizations to enhance employee morale by providing the necessary tools to perform day-to-day tasks in fast, efficient ways.
  Learn More Request a Demo or call 800.469.6106
- Dashboard
  Dashboard
  The Pipkins Dashboard offers valuable ticker-style data in a compact format that arms agents and supervisors with real-time knowledge about individual and contact center performance.
  Learn More Request a Demo or call 800.469.6106
- Performance Management
  Performance Management
  Pipkins’ Spreadsheet Performance Management consolidates real-time performance data into customizable reporting and dashboards so you can get the actionable data you need to move the needle. The performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPIs).
  Learn More Request a Demo or call 800.469.6106
- SwiftPik for iOS
  SwiftPik for iOS
  The next stage in the evolution of mobile workforce management. SwiftPik for Android coming soon!
  Learn More Request a Demo or call 800.469.6106
- Mobile Access
  Mobile Access
  Mobile device support is now offered exclusively for Pipkins Vantage Point WebAccess module. This enhancement enables users equipped with smart phones or tablets to check agent status at a glance, modify schedules with a click while in meetings or off-site, send messages and notifications and view reports from hundreds of miles away.
  Learn More Request a Demo or call 800.469.6106
- Real-Time Adherence
  Real-Time Adherence
  If your agents are not adhering to the optimal schedules delivered by the workforce management system, this will contribute to lost time and higher costs, which hurt your bottom line. Real-Time Adherence is a key ingredient in managing your workforce and delivering industry standard KPIs, while improving your overall productivity.
  Learn More Request a Demo or call 800.469.6106
- @HomeVantage
  @HomeVantage
  Pipkins’ @HomeVantage gives organizations the ability to effectively manage their agents as the “Home Shoring” phenomenon continues to rapidly grow. Companies want to offer highly skilled employees a flexible work environment, making at-home scheduling even more important.
  Learn More Request a Demo or call 800.469.6106
- Hosted, Premise-Based and Mobile WFM
  Hosted, Premise-Based and Mobile WFM
  There are three basic types of workforce management solutions: Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all three options so we can better meet your organization’s specific needs.
  Learn More Request a Demo or call 800.469.6106
- Features Unique to Pipkins Solutions
  Features Unique to Pipkins Solutions
  There are four key differentiators that set Pipkins apart from our competitors when it comes to the technology we use in our workforce management solutions:
  Learn MoreRequest a Demo or call 800.469.6106
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