Navy Federal Credit Union Installs Pipkins’ Maxima Advantage To Automate Agent Scheduling for 10 Call Centers ST. LOUIS, MO (June 18, 2001) – Virginia-based Navy Federal Credit Union, the world’s largest credit union, has installed Pipkins’ Maxima Advantage workforce management software to provide sophisticated forecasting and staff scheduling technology for the 500 agents in its […]

Intecom to Market Pipkins Inc. Workforce Management Solutions And Provide Integration and Support Through Its Professional Services Division ST. LOUIS, MISSOURI (January 29, 2001) – St. Louis-based Pipkins, Inc., a leading supplier of workforce management software for call centers which provides sophisticated forecasting and scheduling technology, has announced a strategic partner agreement with Intecom, a […]

Mustang Message Center™ Updated To Share Data With Pipkins Maxima Advantage® Workforce Management System Bakersfield, California: Mustang.com, Inc. (Nasdaq: MSTG), the provider of Trusted eService Solutions™, and Pipkins Inc., a provider of Workforce Management Systems for more than fifteen years, announced today that the two companies have successfully integrated direct support for the Pipkins Maxima […]

Maxima Advantage® Users Can Now Roam Corporate Call Centers, Making Schedule Changes On-The-Fly Via Any Wireless Browser-Enabled Device  ST. LOUIS, MO – January 27, 2000: – Software developer Pipkins, Inc. today announced that its premiere product, Maxima Advantage, is now available with a wireless interface. For the first time, via any wireless browser-enabled device, call […]

PIPKINS, Inc. today announced that SkillSense™, the second generation of their multi-skill functionality, is immediately available for Maxima Advantage®, PIPKINS’ premier workforce management system. SkillSense is a culmination of the skill-base routing and skill-set scheduling capabilities that have been designed into Maxima Advantage since its inception, and in use in the call center industry for […]