ST. LOUIS, MO (February 10, 2003) – Pipkins Inc. has introduced a new add-on IVR scheduling support module for its Vantage Point workforce management software that enhances the ability of call centers to keep staffing information up to date. The module enables both customer service representatives and call center supervisors to report changes and review […]

Adjusts Schedules for Absences & Other Variables; Notifies Agents Automatically ST. LOUIS, MO (January 24, 2003) – Pipkins Inc. today announced the addition of a unique intra-day schedule re-optimization feature to Vantage Point 8.0, the latest version of its award-winning workforce management software for call centers. The new feature quickly adjusts the day’s staffing schedule […]

No In-House Installation Required; Includes Online Schedule Access for Agents ST. LOUIS, MO (October 30, 2002) – Pipkins Inc. today announced the availability of WorkforceScheduling.com, an Internet-based workforce management service for call centers based on Pipkins’ award-winning Vantage Point software. The new service provides Vantage Point’s full database, forecasting and scheduling functionality over the Web […]

Robust Workforce Management Software for Call Centers Now Includes Time-Saving Shortcut Wizards, Pre-Scheduled Reporting & One-Stop Execution of Sequential Tasks  ST. LOUIS, MO (July 26, 2002) – Pipkins Inc. today announced a major upgrade to Vantage Point, its award-winning workforce management software for call centers. The new Version 8.0 saves hours of administrative time by […]

NASHVILLE, TENNESSEE – July 1, 2002 – The Society of Workforce Planning Professionals (SWPP) announced today that Pipkins, innovator and leading supplier of workforce management solutions, has become a Bronze Sponsor. “Pipkins brings a long history with the workforce management industry to our team,” said Vicki Herrell, SWPP Executive Director. “With nearly two decades of […]

ST. LOUIS, MO (Feb 12, 2002) – Pipkins, Inc., innovator and leading supplier of workforce management solutions, has announced a partnership with Iontas, Ltd., advanced developers of people and enterprise management software solutions. The partnership will allow both companies to provide Iontas’ call center productivity and performance monitoring software Agent Focus™ in conjunction with Pipkins’ […]

Vantage Point enhanced with new advanced email, reporting, automation and security functionality ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release the following new functionality in their award winning Maxima Advantage Vantage Point software. Significant enhancements and new functionality have been added to improve security, ease of use, and automation […]

New Web-Based Workforce Management Vacation Planning Module Added to Pipkins’ WFM Software Suite ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release and immediate availability of their workforce management vacation planning module. The vacation planner tool is an add-on module to Pipkins’ award winning Maxima Advantage Vantage Point software. This […]

Navy Federal Credit Union Installs Pipkins’ Maxima Advantage To Automate Agent Scheduling for 10 Call Centers ST. LOUIS, MO (June 18, 2001) – Virginia-based Navy Federal Credit Union, the world’s largest credit union, has installed Pipkins’ Maxima Advantage workforce management software to provide sophisticated forecasting and staff scheduling technology for the 500 agents in its […]

Intecom to Market Pipkins Inc. Workforce Management Solutions And Provide Integration and Support Through Its Professional Services Division ST. LOUIS, MISSOURI (January 29, 2001) – St. Louis-based Pipkins, Inc., a leading supplier of workforce management software for call centers which provides sophisticated forecasting and scheduling technology, has announced a strategic partner agreement with Intecom, a […]