Call Center Scheduling System Eliminated $50,000 in Agency Temp Hirings in One Month Alone ST. LOUIS, MO (April 22, 2003) – MBS Textbook Exchange, Inc. and MBS Direct, LLC (“MBS Books”), a wholesale and retail provider of educational materials and the largest textbook reseller in the U.S., has increased call center scheduling accuracy and reduced […]

Navigation Patterns Will Help Guide Training, Allow Scheduling To Reflect Desktop Activities ST. LOUIS, MO (April 16th, 2003) – Pipkins Inc. announced today that it is now offering the Iontas Agent Focus application as an add-on to its Vantage Point workforce management software for call centers, making it possible for Pipkins customers to capture detailed […]

ST. LOUIS, MO (February 10, 2003) – Pipkins Inc. has introduced a new add-on IVR scheduling support module for its Vantage Point workforce management software that enhances the ability of call centers to keep staffing information up to date. The module enables both customer service representatives and call center supervisors to report changes and review […]

Adjusts Schedules for Absences & Other Variables; Notifies Agents Automatically ST. LOUIS, MO (January 24, 2003) – Pipkins Inc. today announced the addition of a unique intra-day schedule re-optimization feature to Vantage Point 8.0, the latest version of its award-winning workforce management software for call centers. The new feature quickly adjusts the day’s staffing schedule […]

No In-House Installation Required; Includes Online Schedule Access for Agents ST. LOUIS, MO (October 30, 2002) – Pipkins Inc. today announced the availability of WorkforceScheduling.com, an Internet-based workforce management service for call centers based on Pipkins’ award-winning Vantage Point software. The new service provides Vantage Point’s full database, forecasting and scheduling functionality over the Web […]

Robust Workforce Management Software for Call Centers Now Includes Time-Saving Shortcut Wizards, Pre-Scheduled Reporting & One-Stop Execution of Sequential Tasks  ST. LOUIS, MO (July 26, 2002) – Pipkins Inc. today announced a major upgrade to Vantage Point, its award-winning workforce management software for call centers. The new Version 8.0 saves hours of administrative time by […]

NASHVILLE, TENNESSEE – July 1, 2002 – The Society of Workforce Planning Professionals (SWPP) announced today that Pipkins, innovator and leading supplier of workforce management solutions, has become a Bronze Sponsor. “Pipkins brings a long history with the workforce management industry to our team,” said Vicki Herrell, SWPP Executive Director. “With nearly two decades of […]

ST. LOUIS, MO (Feb 12, 2002) – Pipkins, Inc., innovator and leading supplier of workforce management solutions, has announced a partnership with Iontas, Ltd., advanced developers of people and enterprise management software solutions. The partnership will allow both companies to provide Iontas’ call center productivity and performance monitoring software Agent Focus™ in conjunction with Pipkins’ […]

Vantage Point enhanced with new advanced email, reporting, automation and security functionality ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release the following new functionality in their award winning Maxima Advantage Vantage Point software. Significant enhancements and new functionality have been added to improve security, ease of use, and automation […]

New Web-Based Workforce Management Vacation Planning Module Added to Pipkins’ WFM Software Suite ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release and immediate availability of their workforce management vacation planning module. The vacation planner tool is an add-on module to Pipkins’ award winning Maxima Advantage Vantage Point software. This […]