ST. LOUIS, MO (August 14, 2006) – Pipkins today announced that this year’s annual User Group Meeting held in St. Louis was their most successful since the first meeting held in 1998. Clients from across the United States, as well as Canada, United Kingdom and the Caribbean were in attendance. Pipkins initiated the User Group […]

February 7, 2006 – Nextel Partners, Inc. (NASDAQ:NXTP) is the fastest growing wireless carrier and the exclusive provider of digital wireless communications services using the Nextel brand name in mid-sized and rural markets in 31 states. Their call centers employ 1,100 partners (employees) and provide inbound care, tech support, retention, fulfillment and activation services. Being unable […]

Leading Contact Center Software Developers Partner to Provide One-Stop Workforce Optimization Shop with “Solution Made EasyTM“ Austin, TX (February 6, 2006) – Call Center Demo and Conference – Three of the contact center industry’s leading software solution providers today announced the launch of “Solution Made EasyTM“ a tightly integrated, modular suite of award-winning contact center solutions […]

Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance ST. LOUIS, MO (January 11, 2005) – Pipkins Inc. has added new pop-up alert capabilities to its Vantage Point workforce management software to assist call center supervisors in ensuring that agents adhere to their assigned work schedules. The enhancements to Pipkins’ optional Agent Notification and Real-Time […]

ST. LOUIS, MO – November 10, 2004 – Vermont Country Store purchased Pipkins’ workforce management (WFM) software in 1997. They were previously using Excel spreadsheets to create schedules. Consequently, scheduling was very labor intensive, inflexible, prone to error, and required extensive manual calculations. Also, they could not get the best staff efficiencies for scheduling adherence for […]

Agreement Will Help Improve Operations by Optimizing Agent Performance ST. LOUIS, MO (August 10, 2004) – Pipkins Inc. announced today that it has formed a strategic alliance with Syntora, Inc., that will enable contact centers to deploy Pipkins’ workforce scheduling software and Syntora’s agent performance optimization tools in an integrated environment to help decrease call […]

Combined Forces Offer Customers Premier Call Center Solutions (February 4, 2004) College Station, Texas – Texas Digital Systems, Inc. (TDS), a global provider of real-time visual alert communication solutions, announced today a partnership agreement with Pipkins, Inc., a leading provider of workforce management (WFM) solutions. TDS will market and support Pipkins’ complete line of WFM […]

Savings Reflect Better Agent Utilization, Faster Call Handling and Reduced Toll Costs ST. LOUIS, MO (August 13, 2003) – Pipkins Inc. today announced the results of a study showing that the Navy Federal Credit Union saved more than $800,000 in the first year after implementing Pipkins’ Maxima Advantage Vantage Point system to automate and optimize […]

Expedite Current-Day Staffing Changes in Call Centers Using First Complete Real-Time Intraday Optimization Toolkit from Pipkins ST. LOUIS, MO (July 29, 2003) – Pipkins Inc. today announced the availability of its Real-Time Intraday Optimization Suite, an industry-first set of components designed to expedite and optimize current-day schedule adjustments in call centers. This enhancement to Pipkins’ […]

Supervisors Can Send New Schedules, Request Overtime without Disrupting Operations ST. LOUIS, MO (May 6, 2003) – Pipkins Inc. today announced an industry-first Agent Notification System for its Vantage Point workforce management software that expedites intra-day schedule adjustments by enabling call center supervisors to send pop-up messages to agents’ computer screens. Messages can alert agents […]