Choosing the right workforce management or WFM software suite can be a critical factor in a company’s success. Beware of buying products that look good on the outside but are lacking on the inside. There are many vendors that market WFM software that lacks the functionality needed to accurately forecast workloads and generate optimized staff […]
WFM Software Suite: Making the Right Purchase Decision
Attention Managers – Keep Your Remote Workers From Cheatin’
An old song has been constantly playing in my head since the last interview I conducted with a remote worker who was seeking a new opportunity. The applicant was top of the line, I was hoping against hope that we could hire this person. Then the shoe dropped … they had a “situation” that needed […]
Workforce Management Software: Reinventing the Wheel – Is it Worth the Investment?
Over the years we sometimes have potential customers remark that they could probably build their own workforce management software with a series of Excel spreadsheets or Google Sheets. Others talk about hiring a few coders to write their own software. We respect their choices, but we do call back later to inquire – “How’s […]
Working Remotely Increases Productivity: Prove It!
“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” – Paul J. Meyer Most of us have heard that working remotely increases productivity. Several times a year I receive emails from employees wanting to work from home citing increased productivity. Still others send a link […]
Santa’s New Technology from Pipkins
As you probably know, Santa’s call centers have been using Pipkins for their scheduling and forecasting for some time now. Santa’s Toy Factory has recently purchased Pipkins’ monitoring and mentoring solution to make sure the elves are fully trained and to detect the ones skipping out early to play with the reindeer. According to Santa, […]
The Blind Men, the Elephant & Looking Glass, or the Introduction of a New WFM Solution with Countless Uses
Having just returned from the 20th Annual HR Technology Conference and Exposition where we introduced several of our newest workforce management solutions, I was amazed at how many different uses people thought of as they examined one of our newest tools, Looking Glass™. It reminded me of the story about the Blind Men and the […]
Workforce Management Tools Enable Successful Telecommuting
Jim Reidy spoke about telecommuting at the Society for Human Resource Management’s 2016 Employment Law & Legislative Conference in Washington, D.C. In short, he noted that telecommuting could save companies about $11,000 a year per worker and made employees happier as they saved about $7000 a year on commuting costs, office attire, and the like. Workers […]
New York City Scheduling for Fast Food Workers and the New Costs of Getting Workforce Management Wrong
Starting this November (Nov. 2017), New York City is implementing more stringent regulations on the scheduling of fast food workers in the Big Apple, putting increased burdens on these businesses in terms of their workforce management (WFM). NYC’s new Fair Workplace legislation consists of several separate bills with regulations for the minimum amount of time […]
Pipkins’ Workforce Management – Where is the ROI?
Almost all Pipkins’ workforce management (WFM) customers achieve ROI well within year 1. Where these savings come from differs depending upon the structure and nature of the organization. Typically, however, they fall into the following categories… Contact Center Staff Related Savings Service level improvements and efficiencies Better use of planning and Admin. staff For sales […]
Skip the New Year’s Resolutions This Year. Just Start Doing Small Things to Improve Yourself Every Day.
“Even if you are on the right track, you’ll get run over if you just sit there.” […]
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