Introducing our new Cloud Contact Center Software Package, a sophisticated omnichannel ACD and more. Empower your agents and gain comprehensive, cost-effective, omnichannel control of your contact center operations from within a single platform with this new, cloud-hosted ACD solution powered by Bright Pattern.

With IntelliSUITE our newest enterprise workforce management solution, you can generate schedules, track actual hours worked, confirm hours worked for payroll, have an audit process for hours worked, and track time spent per task to gauge efficiency and effectiveness across your organization.

IntelliVIEW is Pipkins’ new mentoring and collaboration tool. It allows managers, supervisors and team members alike quick and easy ways to interact and communicate with each other, and it’s conveniently embedded inside your Pipkins’ workforce management suite.

Forget about the standard time clock apps you’ve used. Pipkins’ cloud-based IntelliTRACK is a time clock, a task tracker and more. And, it can be used by your entire workforce, including at-home and offsite workers.

Vantage Point is Pipkins’ premier enterprise workforce management product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management and performance management.

WebAccess was created to improve communication and automate many routine tasks for agents and their supervisors. Streamlined communications and process automation are critical for organizations to enhance employee morale by providing the necessary tools to perform day-to-day tasks in fast, efficient ways.

The Pipkins Dashboard offers valuable ticker-style data in a compact format that arms agents and supervisors with real-time knowledge about individual and contact center performance.

Pipkins’ Spreadsheet Performance Management consolidates real-time performance data into customizable reporting and dashboards so you can get the actionable data you need to move the needle. The performance of agent, team, and group metrics can be quickly delivered to every level of organizations from the front office contact center to the back office by utilizing Key Performance Indicators (KPIs).

The next stage in the evolution of mobile workforce management. SwiftPik for Android coming soon!

Mobile device support is now offered exclusively for Pipkins Vantage Point WebAccess module. This enhancement enables users equipped with smart phones or tablets to check agent status at a glance, modify schedules with a click while in meetings or off-site, send messages and notifications and view reports from hundreds of miles away.

If your agents are not adhering to the optimal schedules delivered by the workforce management system, this will contribute to lost time and higher costs, which hurt your bottom line. Real-Time Adherence is a key ingredient in managing your workforce and delivering industry standard KPIs, while improving your overall productivity.

Pipkins’ @HomeVantage gives organizations the ability to effectively manage their agents as the “Home Shoring” phenomenon continues to rapidly grow. Companies want to offer highly skilled employees a flexible work environment, making at-home scheduling even more important.

There are three basic types of workforce management solutions: Hosted, Premise-Based and Mobile. Here at Pipkins, we offer all three options so we can better meet your organization’s specific needs.

There are four key differentiators that set Pipkins apart from our competitors when it comes to the technology we use in our workforce management solutions:

• One Database
• Advanced Forecasting
• State-of-the-Art Scheduling
• Policy Customizations