Read “The Workforce Network™ — Contact Center & Enterprise Workforce Management Solutions”. This 20-page brochure introduces our new wholistic management system and toolkit for contact center and enterprise workforce environments.
Learn more about our powerful WFM solutions and what they can do for your operations to control costs, improve performance and boost productivity:
- Make planning easy with accurate workload forecasts and optimized staff schedules.
- Intraday adherence monitoring, task tracking and smart scheduling tools allow you to maximize performance and efficiency by making adjustments on the fly as needed.
- Analysis of completed schedules and staff performance can be done with a single source of data feeding spreadsheet reporting in customized formats to meet specific needs.
- Our solutions suite also includes fully integrated tools for compliance monitoring of screen and camera, mentoring, and collaboration so all team members and supervisors stay connected and fully engaged.