Call Center Scheduling System Eliminated $50,000 in Agency Temp Hirings in One Month Alone ST. LOUIS, MO (April 22, 2003) – MBS Textbook Exchange, Inc. and MBS Direct, LLC (“MBS […]
PIPKINS ADDS IONTAS TECHNOLOGY TO VANTAGE POINT, ENABLING CALL CENTERS TO TRACK AGENT COMPUTER USE
Navigation Patterns Will Help Guide Training, Allow Scheduling To Reflect Desktop Activities ST. LOUIS, MO (April 16th, 2003) – Pipkins Inc. announced today that it is now offering the Iontas […]
New IVR Module for Pipkins’ Vantage Point Software Streamlines Call Center Change Requests & Schedule Retrieval – Can Be Accessed by Both Agents and Supervisors
ST. LOUIS, MO (February 10, 2003) – Pipkins Inc. has introduced a new add-on IVR scheduling support module for its Vantage Point workforce management software that enhances the ability of […]
Pipkins’ Vantage Point Adds Intra-Day Schedule Re-optimization, Simplifying Current-Day Staffing Changes for Call Centers
Adjusts Schedules for Absences & Other Variables; Notifies Agents Automatically ST. LOUIS, MO (January 24, 2003) – Pipkins Inc. today announced the addition of a unique intra-day schedule re-optimization feature […]
Pipkins’ Workforce Management Solution for Call Centers Now Available as Internet-Based Subscription Service
No In-House Installation Required; Includes Online Schedule Access for Agents ST. LOUIS, MO (October 30, 2002) – Pipkins Inc. today announced the availability of WorkforceScheduling.com, an Internet-based workforce management service […]
Pipkins Adds Industry-First Automation with the Release of Vantage Point 8.0
Robust Workforce Management Software for Call Centers Now Includes Time-Saving Shortcut Wizards, Pre-Scheduled Reporting & One-Stop Execution of Sequential Tasks ST. LOUIS, MO (July 26, 2002) – Pipkins Inc. today […]
Pipkins Supports Society of Workforce Planning Professionals (SWPP) with Bronze Sponsorship
NASHVILLE, TENNESSEE – July 1, 2002 – The Society of Workforce Planning Professionals (SWPP) announced today that Pipkins, innovator and leading supplier of workforce management solutions, has become a Bronze […]
PIPKINS, INC. PARTNERS WITH PEOPLE MANAGEMENT SOFTWARE COMPANY, IONTAS LTD.
ST. LOUIS, MO (Feb 12, 2002) – Pipkins, Inc., innovator and leading supplier of workforce management solutions, has announced a partnership with Iontas, Ltd., advanced developers of people and enterprise […]
PIPKINS ENHANCES VANTAGE POINT WITH MAJOR NEW FUNCTIONALITY
Vantage Point enhanced with new advanced email, reporting, automation and security functionality ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release the following new functionality […]
Pipkins Releases Workforce Management Vacation Planning Module
New Web-Based Workforce Management Vacation Planning Module Added to Pipkins’ WFM Software Suite ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release and immediate availability […]
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