ST. LOUIS, MO (August 14, 2006) – Pipkins today announced that this year’s annual User Group Meeting held in St. Louis was their most successful since the first meeting held […]
PIPKINS PROVIDES SOLUTION TO A REPORTING PROBLEM FOR NEXTEL PARTNERS, INC.
February 7, 2006 – Nextel Partners, Inc. (NASDAQ:NXTP) is the fastest growing wireless carrier and the exclusive provider of digital wireless communications services using the Nextel brand name in mid-sized and […]
Workforce Optimization: Voice Print, Syntora, & Pipkins Team Up
Leading Contact Center Software Developers Partner to Provide One-Stop Workforce Optimization Shop with “Solution Made EasyTM“ Austin, TX (February 6, 2006) – Call Center Demo and Conference – Three of the […]
Pipkins’ Vantage Point Adds New Pop-Up Message Tools To Help Call Centers Maintain Service Levels
Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance ST. LOUIS, MO (January 11, 2005) – Pipkins Inc. has added new pop-up alert capabilities to its Vantage Point workforce management […]
WFM Customer Success Story: Vermont Country Store
ST. LOUIS, MO – November 10, 2004 – Vermont Country Store purchased Pipkins’ workforce management (WFM) software in 1997. They were previously using Excel spreadsheets to create schedules. Consequently, scheduling was […]
Pipkins Teams with Syntora to Integrate Workforce Scheduling with Agent Productivity Tools for Peak Contact Center Efficiency
Agreement Will Help Improve Operations by Optimizing Agent Performance ST. LOUIS, MO (August 10, 2004) – Pipkins Inc. announced today that it has formed a strategic alliance with Syntora, Inc., […]
Texas Digital Systems Announces Partnership with Pipkins, Leading Provider of Workforce Management Solutions
Combined Forces Offer Customers Premier Call Center Solutions (February 4, 2004) College Station, Texas – Texas Digital Systems, Inc. (TDS), a global provider of real-time visual alert communication solutions, announced […]
Navy Federal Credit Union Saves $800,000 in One Year by Adopting Pipkins’ Software for Contact Center Scheduling
Savings Reflect Better Agent Utilization, Faster Call Handling and Reduced Toll Costs ST. LOUIS, MO (August 13, 2003) – Pipkins Inc. today announced the results of a study showing that […]
Pipkins Introduces Real-Time Intraday Optimization Suite
Expedite Current-Day Staffing Changes in Call Centers Using First Complete Real-Time Intraday Optimization Toolkit from Pipkins ST. LOUIS, MO (July 29, 2003) – Pipkins Inc. today announced the availability of […]
New Agent Notification Module for Pipkins’ Vantage Point Sends Pop-Up Alerts for Intra-Day Schedule Adjustments
Supervisors Can Send New Schedules, Request Overtime without Disrupting Operations ST. LOUIS, MO (May 6, 2003) – Pipkins Inc. today announced an industry-first Agent Notification System for its Vantage Point […]
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