Have you ever made an impulse purchase and felt deep regret afterward? Well, buyer’s remorse also can happen when shopping for workforce management tech. Do your homework and make sure […]
Shop Around for the Right Tech — Know what to look for before you invest in a software system
By Bob Webb, Vice President of Sales, Pipkins Inc. Having buyer’s remorse over the purchase of an appliance, article of clothing or even an automobile is one thing, but regretting spending thousands of […]
Workforce Management Systems Move to the Cloud
There is a chaos theory in physics and mathematics that has been formulated after a great struggle by scientists (Newtonian Physics and Euclidean Geometry). It had long been believed that […]
30 Years of Excellence: Still Industry Leader in WFM Software Solutions
In a “bigger is better” marketplace, it’s unusual to find a boutique company that can not only survive, but thrive, while competing with the “one solution fits all” mega-companies that […]
Improving Agent Retention for Contact Centers: A 3-Pronged Approach
Is your call center a revolving door for agents to enter and exit on a regular basis while you strive to maintain customer service levels and balance operating costs? Investment […]
Is SaaS Right for Your Company? Hosted software may be the answer for the growing needs of your business
By Bob Webb, Vice President of Sales, Pipkins, Inc. Hosted solutions, also known as software as a service (SaaS), enable software to be delivered over the Internet, and its popularity and benefits are […]
Is SaaS WFM Software Right for Your Company?
Hosted AKA SaaS WFM Software May Be the Answer for the Growing Needs of Your Business Hosted solutions, better known as software as a service (SaaS), allow software to […]
Holiday Planning Made Easy with At-Home Agent Self-Scheduling Tools
The At-Home Agent model has dramatically changed call centers and created a paradigm shift in agent scheduling for workforce management (WFM). Gone are the days when supervisors had to manually create, print […]
Agent Scheduling System Empowers Agents While Cutting Costs
Agent empowerment has been directly linked to agent retention. Research has shown that agents who feel they have more control over their job express more job satisfaction and are less likely […]
3 WFM Strategies to Ease Contact Center Vacation Planning Woes
Today’s technology simplifies scheduling agents around vacation requests, historically a universal problem for centers due to last minute staffing issues that require supervisors to create and distribute new intra-day schedules and […]
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