Yesterday was Labor Day, and we joined our fellow laborers in a much needed rest. I think, given the work we do, a rework of Alabama’s classic “40 Hour Week (For a Livin’)” is in order. Here is our salute to the contact center workers. Enjoy, smile, and relate!

There are people in your company who work hard every day
Managing calls and absences as they strive
Your call center’s labor contributes to the overall pay
And it’s time a few of them were recognized

Hello underappreciated telemarketers, let me thank you for your time
You make calls forty hours a week for a livin’, just to hear $#@!!  on the line
Hello WFM workers, let me thank you for your time
You forecast and schedule for a livin’, to improve your company’s bottom line

This is for the one who trains the agents, coaching phone, chat, and email
Or the agent taking the orders and ringing up the sale
For the customer support agent, correcting products fails
For everyone who works behind the scenes

 

You won’t see them every morning in the factories or the fields
In the city streets nor the quiet country towns
They are not in the limelight and no one sees them around
But they keep the calls moving outbound

 

Hello HR absence manager, let me thank you for your time
You schedule PTO for a livin’, wishing it would soon be your time
Hello to those that study the analytics, to optimize the forecasted time
You work a forty hour week for a livin’, just to stabilize the deviation line

This is for the one who adjusts for weather, up and down the road
To make sure the planes fly, you carry more than your load
Or the supervisor, the director, the IT support on payroll
For every agent who works behind the scenes

With a spirit you can’t replace with no AI machine
Hello Contact Centers,  let me thank you for your time