Have you ever made an impulse purchase and felt deep regret afterward? Well, buyer’s remorse also can happen when shopping for workforce management tech. Do your homework and make sure […]
Shop Around for the Right Tech — Know what to look for before you invest in a software system
By Bob Webb, Vice President of Sales, Pipkins Inc. Having buyer’s remorse over the purchase of an appliance, article of clothing or even an automobile is one thing, but regretting spending thousands of […]
Workforce Management Systems Move to the Cloud
There is a chaos theory in physics and mathematics that has been formulated after a great struggle by scientists (Newtonian Physics and Euclidean Geometry). It had long been believed that […]
Promero adds Pipkins Workforce Management Software Vantage Point to Offerings April 10, 2013
Pompano, Florida – April 10, 2013 – Promero, a leading reseller and hosting provider of call center and CRM software announced today that it has become a reseller of Pipkins […]
WFM Provider Pipkins Celebrates 30-Year Anniversary with Record Sales
ST. LOUIS, MO (January 28, 2013) — Pipkins, Inc., a leading workforce management or WFM provider supplying software and services to the call center industry, today announced 2013 marks the […]
30 Years of Excellence: Still Industry Leader in WFM Software Solutions
In a “bigger is better” marketplace, it’s unusual to find a boutique company that can not only survive, but thrive, while competing with the “one solution fits all” mega-companies that […]
Vantage Point™ – A Guide to Forecasting Low Volume Queues
Forecasting for low volume queues 1. Introduction Queues which record a low volume of calls per day have certain characteristics which may require them to be treated differently for forecasting […]
Improving Agent Retention for Contact Centers: A 3-Pronged Approach
Is your call center a revolving door for agents to enter and exit on a regular basis while you strive to maintain customer service levels and balance operating costs? Investment […]
Is SaaS Right for Your Company? Hosted software may be the answer for the growing needs of your business
By Bob Webb, Vice President of Sales, Pipkins, Inc. Hosted solutions, also known as software as a service (SaaS), enable software to be delivered over the Internet, and its popularity and benefits are […]
Is SaaS WFM Software Right for Your Company?
Hosted AKA SaaS WFM Software May Be the Answer for the Growing Needs of Your Business Hosted solutions, better known as software as a service (SaaS), allow software to […]
- « Previous Page
- 1
- …
- 4
- 5
- 6
- 7
- 8
- …
- 15
- Next Page »