The usefulness of the staff schedule created by workforce management software will rise or fall on the reliability of the predictions it makes about the expected volume of incoming work. […]
PIPKINS, INC. PARTNERS WITH PEOPLE MANAGEMENT SOFTWARE COMPANY, IONTAS LTD.
ST. LOUIS, MO (Feb 12, 2002) – Pipkins, Inc., innovator and leading supplier of workforce management solutions, has announced a partnership with Iontas, Ltd., advanced developers of people and enterprise […]
PIPKINS ENHANCES VANTAGE POINT WITH MAJOR NEW FUNCTIONALITY
Vantage Point enhanced with new advanced email, reporting, automation and security functionality ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release the following new functionality […]
Pipkins Releases Workforce Management Vacation Planning Module
New Web-Based Workforce Management Vacation Planning Module Added to Pipkins’ WFM Software Suite ST. LOUIS, MO (Feb 1, 2002) – Pipkins is pleased to announce the release and immediate availability […]
Keeping CX on Track: Monitoring Call Center Agent Adherence Levels
Why do you need call center agent adherence monitoring? Call center schedules are notoriously fragile. Agents may arrive late, log in to the wrong work queue, take breaks or lunch […]
NAVY FEDERAL CREDIT UNION INSTALLS PIPKINS’ MAXIMA ADVANTAGE
Navy Federal Credit Union Installs Pipkins’ Maxima Advantage To Automate Agent Scheduling for 10 Call Centers ST. LOUIS, MO (June 18, 2001) – Virginia-based Navy Federal Credit Union, the world’s […]
PIPKINS FORMS STRATEGIC ALLIANCE WITH INTECOM
Intecom to Market Pipkins Inc. Workforce Management Solutions And Provide Integration and Support Through Its Professional Services Division ST. LOUIS, MISSOURI (January 29, 2001) – St. Louis-based Pipkins, Inc., a […]
WFM Tech: Mission Critical Call Center Software
Now More Than Ever, Workforce Management Technology Has Become Mission Critical Call Center Software With call centers growing more technically complex and agents becoming more highly specialized, staff scheduling […]
Workforce Management Software: A Mission-Critical Call Center Component
As call centers become more technically complex and agents become more specialized, staffing becomes an increasingly critical issue. Having too few agents available drives away customers (a dangerous practice with […]
Mustang.com™ and Pipkins Join Forces In eService Workforce Management
Mustang Message Center™ Updated To Share Data With Pipkins Maxima Advantage® Workforce Management System Bakersfield, California: Mustang.com, Inc. (Nasdaq: MSTG), the provider of Trusted eService Solutions™, and Pipkins Inc., a […]