The current economy is driving financial decisions and it is more important than ever for companies to ensure they receive the most benefit for dollars allocated to technology implementation or upgrades. Although […]
Building the Case for Best-of-Breed Workforce Management Providers
Many arguments have been made regarding the decision to purchase software from best-of-breed versus end-to-end vendors, including workforce management providers. There are valid points on each side of the discussion. Many best-of-breed […]
Cicero Inc. Partners with Pipkins, Inc. to Deliver Contact Center Solutions
CARY, NC May 19, 2010 — Cicero Inc. (BB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that Pipkins, Inc., a leading supplier of […]
Why Do Workforce Management Solutions aka WFM Systems Fail?
On November 28, 1979, New Zealand Airlines Flight 901 left Auckland Airport carrying 237 passengers and 20 crew members. The flight was a routine sightseeing trip bound for Antarctica. Flight Planning entered […]
Pipkins Celebrates Twenty Seven Years of Excellence
Workforce Management Solutions Company Reports Increased Customer Base and Significant Software Upgrade for 2010 ST. LOUIS (January 20, 2010) — Pipkins, Inc., a leading supplier of workforce management software and […]
CONTACTUAL PARTNERS WITH PIPKINS TO PROVIDE WORKFORCE MANAGEMENT TO CONTACT CENTER CUSTOMERS
Joint Marketing Partnership Brings Together Best in Class Workforce Management and Hosted Contact Center Software SAN CARLOS, CA and ST. LOUIS – June 2, 2009 – Contactual, the global leader […]
Pipkins Honored for Customer Satisfaction & It’s Real-Time Adherence Tool
Pipkins Rated Highest Among Workforce Management Vendors; Industry-First Real-Time Adherence Global View Named Workforce Management Product of the Year ST. LOUIS, MO March 19 /PRNewswire/ — Pipkins, Inc. (https://www.pipkins.com), a leading […]
Registration Fee Waived for 2009 Call Center Optimization Forum
Technology Leaders Pitch In to Provide Opportunity for Contact Center Professionals to Learn Strategies and Best Practices to Survive and Thrive in Challenging Economic Climate March 10, 2009 – Platinum […]
Pipkins Receives Highest Customer Satisfaction Rating For WFM Vendors
Pipkins Rated Highest Among WFM Vendors in Product Solution, Implementation, Service & Support, Training, and Professional Services in Leading Industry Analyst Firm’s Customer Survey ST. LOUIS, MO (February 25, 2009) […]
Four Reasons Why Now is the Time to Buy a WFM Software Solution
A WFM Software Solution Can Help Your Business Weather Economic Chaos, Looming Recession, Market Upheaval & Uncertainty Everyone is painfully aware of what is happening in the economy. These are […]
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