Authored by Dick Bucci, Senior Consultant, The PELORUS Group and Sponsored by Pipkins, Inc. Understanding hosting Have you thought about hosting? No, it’s not about throwing a party for your top agents. Hosting is a delivery […]
PIPKINS PROVIDES SOLUTION TO A REPORTING PROBLEM FOR NEXTEL PARTNERS, INC.
February 7, 2006 – Nextel Partners, Inc. (NASDAQ:NXTP) is the fastest growing wireless carrier and the exclusive provider of digital wireless communications services using the Nextel brand name in mid-sized and […]
Workforce Optimization: Voice Print, Syntora, & Pipkins Team Up
Leading Contact Center Software Developers Partner to Provide One-Stop Workforce Optimization Shop with “Solution Made EasyTM“ Austin, TX (February 6, 2006) – Call Center Demo and Conference – Three of the […]
Policies & Advanced Directives Solve Enterprise WFM Suite Challenges
Have you ever looked at your workforce management (WFM) tool and said, “I wish it could do…..”, knowing that by the time you get the enhancement request to your vendor they […]
WFM System Customer Success Story: Knights Direct
Know Your WFM System Tools — Knights Direct Saves Time and Improves Results By Using Full Power of Pipkins’ Vantage Point Knights Direct, producer of the Home Decorators Collection and Soft […]
Accurate Workforce Management Forecasting for Special Events
Accurate workforce management forecasting is the most important component of any workforce management (WFM) software suite, and call centers are inherently susceptible to the inaccuracies of call volume forecasting. Over-staffing […]
Pipkins’ Vantage Point Adds New Pop-Up Message Tools To Help Call Centers Maintain Service Levels
Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance ST. LOUIS, MO (January 11, 2005) – Pipkins Inc. has added new pop-up alert capabilities to its Vantage Point workforce management […]
WFM Customer Success Story: Vermont Country Store
ST. LOUIS, MO – November 10, 2004 – Vermont Country Store purchased Pipkins’ workforce management (WFM) software in 1997. They were previously using Excel spreadsheets to create schedules. Consequently, scheduling was […]
Strategies for Optimal Contact Center Agent Adherence
Try these three simple strategies to optimize contact center agent adherence for improved service levels. There are many reasons why agents fall out of adherence and it is an inherent […]
Pipkins Teams with Syntora to Integrate Workforce Scheduling with Agent Productivity Tools for Peak Contact Center Efficiency
Agreement Will Help Improve Operations by Optimizing Agent Performance ST. LOUIS, MO (August 10, 2004) – Pipkins Inc. announced today that it has formed a strategic alliance with Syntora, Inc., […]
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