ST. LOUIS, MO (December 15, 2008) – Pipkins, Inc. ends 2008 with several important upgrades to their Vantage Point suite of workforce management software. Pipkins released Vantage Point Real-Time Agent […]
Pipkins Simplifies Multi-Site Real-Time Agent Adherence Monitoring
Real-Time Agent Adherence: Cuts Costs by Enabling One-Stop, At-a-Glance Status Checks for All Contact Centers ST. LOUIS, MO (May 15, 2008) – Pipkins Inc., today released Vantage Point Real-Time Agent […]
Pipkins Ends 2007 on a High Note with New Upgrades – New features significantly enhance the ability of supervisors to track agent monitoring
Pipkins, Inc. is ending 2007 with two new features which have significantly enhanced the ability of supervisors to track agent monitoring with one-click and at-a-glance ease. An important addition to […]
9 Criteria to Assess Mission-Critical WFM Technology
Having the right amount of agents scheduled for the right day and the right time is crucial to any call center’s profitability. That’s why workforce management (WFM) systems can and […]
9 Tips for Evaluating Workforce Management Systems
Any call center manager knows that the profitability of their company can be greatly impacted by under- and over-staffing in the call center. If your forecasting or scheduling system is […]
WFM Software Provider Selected for Avaya DeveloperConnection Program
Pipkins, WFM Software Provider, Joins Network of Companies Creating Innovative, IP-Enabled Intelligent Communications Applications ST. LOUIS, MO (September 26, 2006) – Pipkins Inc., a leading WFM software provider supplying workforce […]
Maximizing the Benefits of SaaS Workforce Management Software
Software as a Service (SaaS), also known as hosted, enables software to be delivered over the internet and has been available for over ten years. It has gained wide acceptance in the […]
PIPKINS SEES RECORD ATTENDANCE AT ANNUAL USER GROUP MEETING
ST. LOUIS, MO (August 14, 2006) – Pipkins today announced that this year’s annual User Group Meeting held in St. Louis was their most successful since the first meeting held […]
One Step At A Time: How World Class Contact Centers Are Achieving Their Workforce Optimization Goals
Most contact centers today are researching — or have already implemented — a workforce optimization (WFO) solution. Satisfied with their call delivery infrastructures (PBXs, ACDs, etc.), contact centers of all […]
Call Center WFM Customer Case Study: CaLLogix
Background for this Call Center WFM Customer Case Study Twenty years ago, CaLLogix was a traditional answering service in Manchester, New Hampshire, answering the phone for doctors, lawyers, plumbers and […]
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