In the current economy, it is critical to ensure you are getting maximum benefit from your workforce management forecasting tool. Inaccurate forecasting can severely impact profitability. If call volume is […]
Intuit, New York Life, CareerBuilder, Blinds.com and Seattle Public Utilities to Headline 2012 Contact Center Executive Summit
The Contact Center Executive Summit (http://www.ExecSummit.com) – a highly anticipated conference attended by accomplished leaders from across the globe who gather to collaborate and share proven contact center strategies and innovative […]
Vantage Point™ – A Forecasting Case Study Part 2 – Forecasting Analysis
Forecasting Analysis 1. Introduction In order to determine whether forecasting directives are required and if so, which ones, it is necessary to consider the nature of the historical data. This was […]
Vantage Point™ – A Forecasting Case Study Part 1 – Data Analysis
A Forecasting Case Study 1. Introduction All call centers are unique. This is certainly true when considering historical data. When it comes to using this data to produce forecasts, the ‘one […]
Pipkins Participates in 2012 Call Center Events – Workforce Management Solutions Company to Participate in 2012 Call Center Optimization Forums and At-Home Agent Seminars
ST. LOUIS, MO (January 16, 2012) — Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, today announced that it will participate in […]
Back Office Staff Scheduling Improves Organizational Efficiency
When it comes to staffing requirements and operational performance goals, every organization is vastly different. Ensuring you have the proper number and types of employees scheduled to manage your back […]
Accurate WFM Forecasting: The Heart of Call Center Success
In times of economic crisis and dwindling profits, it is more important than ever to ensure you are getting maximum benefit from your software investment, including your workforce management (WFM) solution. […]
Automate Your Call Center to Simplify Holiday Staffing
Holiday scheduling can be tricky and leave centers under- or overstaffed. For centers without an automated solution, last-minute staffing problems require supervisors to manually create, print and distribute new intra-day schedules, and […]
Four Considerations When Choosing Workforce Management Solutions
Making the right purchasing decision is always important for companies who are looking to upgrade or implement new technology. Today’s economy places additional pressure on companies to be more diligent when […]
Do I Need Workforce Management Software Tools?
Workforce management software tools are the most cost-effective and underutilized contact center software. More than 80% of contact centers employing over 500 agents have automated workforce management systems. The number drops […]
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