Know Your WFM System Tools — Knights Direct Saves Time and Improves Results By Using Full Power of Pipkins’ Vantage Point Knights Direct, producer of the Home Decorators Collection and Soft […]
Accurate Workforce Management Forecasting for Special Events
Accurate workforce management forecasting is the most important component of any workforce management (WFM) software suite, and call centers are inherently susceptible to the inaccuracies of call volume forecasting. Over-staffing […]
Pipkins’ Vantage Point Adds New Pop-Up Message Tools To Help Call Centers Maintain Service Levels
Real-Time Alerts Can Now Be Issued for Schedule Non-Compliance ST. LOUIS, MO (January 11, 2005) – Pipkins Inc. has added new pop-up alert capabilities to its Vantage Point workforce management […]
WFM Customer Success Story: Vermont Country Store
ST. LOUIS, MO – November 10, 2004 – Vermont Country Store purchased Pipkins’ workforce management (WFM) software in 1997. They were previously using Excel spreadsheets to create schedules. Consequently, scheduling was […]
Strategies for Optimal Contact Center Agent Adherence
Try these three simple strategies to optimize contact center agent adherence for improved service levels. There are many reasons why agents fall out of adherence and it is an inherent […]
Pipkins Teams with Syntora to Integrate Workforce Scheduling with Agent Productivity Tools for Peak Contact Center Efficiency
Agreement Will Help Improve Operations by Optimizing Agent Performance ST. LOUIS, MO (August 10, 2004) – Pipkins Inc. announced today that it has formed a strategic alliance with Syntora, Inc., […]
Texas Digital Systems Announces Partnership with Pipkins, Leading Provider of Workforce Management Solutions
Combined Forces Offer Customers Premier Call Center Solutions (February 4, 2004) College Station, Texas – Texas Digital Systems, Inc. (TDS), a global provider of real-time visual alert communication solutions, announced […]
Navy Federal Credit Union Saves $800,000 in One Year by Adopting Pipkins’ Software for Contact Center Scheduling
Savings Reflect Better Agent Utilization, Faster Call Handling and Reduced Toll Costs ST. LOUIS, MO (August 13, 2003) – Pipkins Inc. today announced the results of a study showing that […]
Pipkins Introduces Real-Time Intraday Optimization Suite
Expedite Current-Day Staffing Changes in Call Centers Using First Complete Real-Time Intraday Optimization Toolkit from Pipkins ST. LOUIS, MO (July 29, 2003) – Pipkins Inc. today announced the availability of […]
New Agent Notification Module for Pipkins’ Vantage Point Sends Pop-Up Alerts for Intra-Day Schedule Adjustments
Supervisors Can Send New Schedules, Request Overtime without Disrupting Operations ST. LOUIS, MO (May 6, 2003) – Pipkins Inc. today announced an industry-first Agent Notification System for its Vantage Point […]
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